At a Glance
- Tasks: Supervise PRM staff, ensuring safe and efficient operations at Liverpool Airport.
- Company: Join a diverse team at ABM, committed to inclusion and support.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shift pattern with opportunities for personal and professional growth.
- Why this job: Lead a dynamic team and make a real impact in passenger services.
- Qualifications: Experience in a supervisory role, excellent communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 31000 £ per year.
Location: Liverpool Airport
Shift Pattern: 4 on 4 off, 40 hours per week
Pay rate: £14.90 per hour
Purpose
The Supervisor will be responsible for supervising all PRM staff on shift, working with the Control Team and ensuring compliant use of systems to assist passengers. A direct oversight of the PRM ramp operation working in conjunction with other departments to ensure the overall on time performance of the operation. The Supervisor will work a shift pattern assisting Operations Managers in the running of the operation on a daily basis.
Key Responsibilities
- Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met.
- Implement and maintain effective planning and allocation of resources.
- Manage all operational staff on shift to deliver a service consistent with Contract SLA’S.
- Completion of delay reports and submission to relevant airlines ensuring full detailed information has been recorded.
- Note take alongside Operations Managers in investigation meetings where necessary.
- Responsible to Operations Managers for training and development of staff and areas requiring improvement.
- Assist Operations Managers in maintaining staff discipline and conformance and assist in carrying out disciplinary or formal assessments where directed.
- Liaise with Airline on Duty Staff and other regulatory bodies.
- To liaise with your fellow Supervisors daily and ensure that any outstanding issues are followed up and completed.
- Communicate with the Controllers regarding any potential problems which may be encountered within the operation.
- Ensure that staff are using systems appropriately to record correct data as per CAA requirements.
- Ensure staff undertake full equipment checks.
- Monitor the ramp team activities through visual inspections, quality assurance and compliance checks and record via internal systems ie Assessnet, One Drive.
- Investigate and report any incidents or occurrences ensuring immediate escalation to Operations Managers.
- Monitor staff/team sickness and absence and report to Operations Managers.
- Challenge and investigate poor performance.
- Ensure that all company uniform policy is adhered to and that all personal protection equipment is always worn.
- Conduct performance meetings in association with Operations Managers as directed.
- Ensure that all necessary updates and other information are passed on to colleagues.
- Ensure the Operations Manager is kept fully updated on all correspondence and daily activities.
- Take appropriate action if standards are not met, up to and including assisting Operations Managers in disciplinary procedures.
- Monitor all additional revenue opportunities.
- Coach staff where required.
- Support the resolution of customer complaints and passenger queries.
- Carry out any reasonable task requested.
- When required to cover holidays for key operational roles.
Requirements Required Experience and Skills:
- Previous experience of primarily working in a similar role is desirable.
- Must have the right to work in the UK.
- Must pass a DBS check.
- Must be able to provide 5 years reference information.
- Must have a full UK driving license.
Behaviors
- Excellent communication & interpersonal skills.
- Flexibility.
- Innovative.
- Achievement orientated.
- Energy/Drive.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app.
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Supervisor in Liverpool employer: Role, Inc.
ABM is an exceptional employer located at Liverpool Airport, offering a supportive work culture that prioritises employee well-being and development. With benefits such as 24/7 GP access, mental health support, and a cycle to work scheme, employees are encouraged to thrive both personally and professionally. The company fosters a diverse and inclusive environment, ensuring that all staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Liverpool Airport or similar roles. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what they’re looking for in a Supervisor and think of examples from your past experience that showcase your skills in communication, flexibility, and leadership.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Supervisor in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience as a Supervisor. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills:Don’t just list your previous roles; explain how your skills match the requirements. If you've got experience in managing teams or handling customer complaints, let us know!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Role, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as supervising PRM staff and liaising with airline staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience that showcase your skills in communication, problem-solving, and team management. Be ready to discuss how you've handled challenges or improved operations in previous roles, as this will highlight your suitability for the Supervisor position.
✨Show Your Leadership Style
As a Supervisor, you'll need to manage and motivate a team. Be prepared to talk about your leadership style and how you approach training and development. Share examples of how you've successfully coached staff or resolved conflicts, as this will give the interviewers insight into your ability to lead effectively.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the challenges they face, or how success is measured in the Supervisor position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
