At a Glance
- Tasks: Lead a team to combat fraudulent claims and protect customers.
- Company: Hastings Direct, a forward-thinking insurance provider.
- Benefits: Flexible hybrid work, annual bonuses, and wellness programmes.
- Other info: Join a diverse team with a commitment to equal opportunities.
- Why this job: Make a real difference in fraud prevention while developing your leadership skills.
- Qualifications: Experience in claims or fraud and strong people management skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Bexhill or Leicester (Hybrid)
Role overview
You’ll lead our Claims Fraud First Party in protecting senior Hastings Direct customers against fraudulent claims. You’ll provide overall team support, assist the Claims Fraud Operations Manager, drive performance and maintain performance levels.
Responsibilities
- Overall responsibility for a team of Claims Fraud First Party Investigators
- Implementation of the Claims Fraud strategy and the creation and introduction of relevant performance measures
- Working with your team to ensure that quality and development needs are met on a day‑to‑day basis
- Conducting regular one‑to‑ones, team meetings and ensuring everyone in the team has a development plan with actions
- Acting as a referral point for the team, providing coaching, mentoring and training
- Providing regular audit reports on each of the team members on an agreed recurrence and creating bespoke reports as required
Essential skills and experience
- Proven knowledge of Claims and/or Fraud
- Experienced in people leadership – understanding of MLCX and how to create this culture within your team
- Strong stakeholder management and coaching skills
The interview process
- Recruiter screening call
- First stage interview with hiring leader
Benefits
- Flexible hybrid working
- Annual performance bonus scheme
- Life assurance cover, income protection and matched pension contributions up to 10%
- Access to financial wellbeing support and wellness programmes, including mental health app and colleague assistance programme
- 25 days annual leave plus bank holidays, with the option to vary leave weeks, and access to health care and dental plans
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We also provide reasonable adjustments during the recruitment process for disabilities, including through the Disability Confident Scheme.
Claims Fraud Team Leader - First Party in Leicester employer: Role, Inc.
Hastings Direct is an exceptional employer, offering a dynamic work environment in Bexhill or Leicester with a strong focus on employee development and well-being. With flexible hybrid working options, generous annual leave, and comprehensive benefits including performance bonuses and wellness programmes, we foster a culture of support and growth, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Fraud Team Leader - First Party in Leicester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Role, Inc.). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Role, Inc.. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Fraud Team Leader - First Party in Leicester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Role, Inc..
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Role, Inc.. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Role, Inc.
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Role, Inc. to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Role, Inc., they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Role, Inc.'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
