Business Improvement Manager- Regulatory Services in Hemel Hempstead

We exist to create positive change for people and the planet. Join us and make a difference too!

Location: UK (Hybrid/Homebased)

Travel: Regular travel to Hemel Hempstead, Loughborough, and other UK locations as required

About the Role

We are looking for an experienced Business Improvement Manager to support the delivery of a complex operational improvement programme across multiple business functions. This role will coordinate a range of interconnected workstreams involving operational enhancements, implementation of new facilities and working environments, systems and process improvements, governance activities, and business readiness planning. Working closely with senior stakeholders, you will help ensure programmes are delivered successfully while maintaining operational continuity and supporting effective adoption of new ways of working. This is an excellent opportunity for someone who thrives in fast-paced operational environments and enjoys managing complex programmes involving multiple stakeholders, priorities, and dependencies.

Key Responsibilities

• Programme & Delivery Management
• Lead the planning, mobilisation, and delivery of complex operational initiatives
• Coordinate multiple workstreams including facilities setup, operational processes, systems, governance, and people impacts
• Manage programme plans, timelines, budgets, resources, and dependencies
• Ensure delivery aligns with agreed scope, quality standards, timelines, and business objectives
• Apply effective programme and project management methodologies and governance frameworks
• Stakeholder Management & Governance
• Build trusted relationships with senior stakeholders and cross-functional teams
• Facilitate governance forums, steering groups, and decision-making meetings
• Provide clear reporting on progress, risks, issues, and key milestones
• Manage stakeholder expectations within confidential and sensitive environments
• Risk, Readiness & Operational Improvement
• Identify and manage operational, delivery, and business continuity risks
• Support business readiness and implementation planning activities
• Coordinate changes across people, processes, systems, and operational workflows
• Drive continuous improvement opportunities throughout programme delivery
• Change & Communication
• Support engagement and communication activities across impacted teams
• Coordinate training and adoption activities aligned to programme milestones
• Promote collaboration, alignment, and smooth implementation of operational changes

Essential Experience & Skills

• Minimum 3 years’ experience delivering complex, multi-workstream programmes within operational environments
• Experience supporting infrastructure, capital investment, or large-scale operational initiatives
• Strong programme and project management experience within operational or business-critical environments
• Experience working with senior stakeholders, leadership teams, and governance forums
• Demonstrated ability to manage confidential and sensitive information with professionalism and discretion
• Experience working within regulated or compliance-led environments
• Strong understanding of programme planning, dependency management, risk management, budgeting, and resource coordination
• Excellent stakeholder engagement, communication, and influencing skills
• Structured, analytical, and outcome-focused approach
• Degree or equivalent professional experience

Desirable Experience

• Experience supporting workplace implementation or operational setup initiatives
• Experience with organisational change, operating model implementation, or business readiness activities
• Experience managing third-party suppliers, vendors, or external partners
• Change management or business change delivery experience
• Experience developing business cases or benefits realisation activities
• PRINCE2, APM, MSP, Agile, or similar programme/project management qualification
• Change Management qualification such as Prosci or APMG

Personal Qualities

• High level of professionalism and discretion
• Calm and resilient under pressure
• Confident communicator with the ability to influence senior stakeholders
• Proactive, pragmatic, and solution-oriented
• Comfortable managing ambiguity and change
• Strong ownership mindset and accountability for delivery

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.

We’re building an organisation that meets the challenges of tomorrow. Want to grow with us? We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.

Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.

We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.

We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.

D&I Policy

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.

If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.