At a Glance
- Tasks: Support vulnerable individuals in rebuilding their lives and achieving independence.
- Company: Join Riverside, a diverse and inclusive employer dedicated to making a difference.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Make a real impact by empowering others and supporting their journey to self-sufficiency.
- Qualifications: Experience with vulnerable people and a caring, resilient attitude are essential.
The predicted salary is between 28031 - 28031 £ per year.
Contract Type: Permanent
Salary: £28,031.56 per annum
Working Hours: 37.5 Hours per week
Working Pattern: Shift rota including 1 in 3 weekends
Location: Vaughan House Guildford, Surrey
The difference you will make as a Support Worker:
You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.
About you:
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile:
- Supporting Customers
- Lead on co-producing bespoke support and move-on plans, involving key stakeholders where appropriate
- Organise and carry out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
- Engage customers to meet agreed outcomes and develop life skills
- Assist customers with day-to-day support and tenancy-related matters
- Identify and promote opportunities for employment, education and training and support customers to remove barriers to accessing these opportunities
- Signpost customers to appropriate external support services, including interventions such as food banks and other community resources
- Support customers to be ‘tenancy ready’ to enable successful move on
- Support customers to be financially independent through budgeting plans and maximising income
- Support and monitor customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empower customers to move towards self-management of their medication by following the medication procedure
- Lead on support initiatives including group work
- Ensure the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately
- Record and update clear, factual, accurate, strengths-based customer information on the local or appropriate digital platform
- Service Delivery
- Facilitate the referral process into the service and assess potential new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
- Clean and prepare rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
- Develop and maintain local partnerships to provide a holistic range of support for customers
- Carry out day-to-day administration and operational duties
Other Information:
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- You will be required to travel to different properties within the defined area as and when required
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times – carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, opportunities, cash handling, etc
- Deliver your role in line with Riverside company values – “Our Riverside Way”
- Participate in team meetings, attend regular supervisions and reflecting practice sessions
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person specification:
Essential:- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of delivering structured support and risk management
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
- Previous experience in positively resolving incidents
- Demonstrate initiative and confidence to make and act on decisions
- Competent administrative and IT skills (to be able to produce reports and other communications)
- Knowledge of Psychological or Trauma Informed approaches to support
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- Knowledge of current benefit systems
- Experience of working in a care and support environment
Support Worker in Guildford employer: Role, Inc.
At Riverside, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Support Workers in Guildford. With competitive pay, generous pension schemes, and a commitment to personal development, we empower our employees to grow while making a meaningful impact in the lives of vulnerable individuals. Our diverse culture fosters respect and collaboration, ensuring that every team member feels valued and heard as they contribute to our mission of rebuilding lives.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support work. Think about your experiences and how they relate to the role – this will help you stand out as a candidate who truly understands the job.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let them know why you care about supporting vulnerable people. Share personal stories or experiences that highlight your empathy and resilience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Support Worker in Guildford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting vulnerable people shine through. Share personal experiences or motivations that drive you to make a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Support Worker. Use keywords from the job description to demonstrate that you understand what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us easily see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Role, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Worker inside out. Familiarise yourself with the key responsibilities, like supporting vulnerable individuals and managing their needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Share Your Experiences
Be ready to discuss your past experiences working with vulnerable people. Whether it's through previous jobs or personal experiences, share specific examples that highlight your empathy, resilience, and ability to support others. This will demonstrate your suitability for the role.
✨Showcase Your Team Spirit
As a Support Worker, teamwork is crucial. Be prepared to talk about how you've collaborated with others in the past. Highlight instances where you’ve worked as part of a team to achieve positive outcomes for customers, showing that you can contribute to a supportive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
