At a Glance
- Tasks: Ensure customer satisfaction by resolving concerns and promoting quality improvements.
- Company: Join a forward-thinking company dedicated to quality and customer care.
- Benefits: Enjoy competitive salary, bonus, 33 days holiday, and digital health benefits.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Experience in quality management and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Quality Engineer will focus on customer satisfaction and coordinate the company’s responses to concerns and pro‑actively introduce customer awareness across all levels in the business, working in accordance with company policies and procedures whilst driving a satisfactory solution to the customers' concerns.
RESPONSIBILITIES
- Promote a culture of prevention & continuous improvement.
- Promote and influence customer satisfaction through timely customer resolution and retrieval of customer feedback.
- Drive resolutions with customers and promote the external image of the company through effective management.
- Coordinate with internal departments to define and resolve product & service quality issues, providing advice, guidance and support on all matters concerning Quality to Celeros personnel.
- Monitor and manage financial reviews driving improvements across the business based on Co‑PQ data from Warranty, Liquidated Damages and Goodwill.
- Work within the Quality team and peer group to drive improvements across Internal & External teams.
- Support product & service‑related incident investigations, ensuring that methods of investigation and reporting are appropriate and promoting lessons learned are established and implemented.
- Drive a suite of Key Performance Measures and initiatives to improve levels of Customer Satisfaction across the Cathcart product lines.
- Produce weekly/monthly KPI reports to breed awareness relating to concerns across the Cathcart product lines.
- Drive and promote the NCR process for quality disposition to all non‑conforming products.
- Benchmark with other Celeros locations to standardise processes to support resolutions where common clients are identified.
KEY DELIVERABLES / PERFORMANCE INDICATORS
- Record No. Open & Closed Concerns (monthly).
- Record the Financial impacts involved in servicing concerns (monthly).
- Record the value of net benefit being brought in defence of claims, through possible upsells, recovery or opportunity conversion (monthly).
- Seek out improvement initiatives and report status (monthly).
- Demonstrate achievements made in post (monthly).
- Categorise the severity of Claims & demonstrate closure within suggested timeframes (monthly).
- Host cross-functional teams to help service the progress of claims (weekly).
- Be fully compliant with all Quality goals and objectives for the calendar year (annually).
ABOUT YOU
- Significant relevant experience.
- Awareness of ISO9001-2015.
- Able to demonstrate risk management and Root Cause Failure Analysis experience.
- High level of computer proficiency (e.g., MS Office, PowerPoint).
- Skilled in preparation, development, and delivery of improvement projects.
- Experience with developing and forging a customer interface with strong product knowledge to complement CUP Celeros Brand products.
- Detailed analysis and reporting techniques including the visualisation and analysis of data.
- Able to conduct and support Internal and External audits.
YOU MUST HAVE VALID RIGHT TO WORK IN THE [COUNTRY/ LOCATION] TO APPLY FOR THIS ROLE.
BENEFITS
- Competitive salary.
- Opportunities to develop.
- Bonus.
- 33 days holiday (inclusive of bank holidays).
- Holiday buy and sell.
- Pension.
- Life Cover.
- Employee Assistance Program.
- Digital Benefits; Health, Wealth & Lifestyle.
PHYSICAL DEMANDS
- Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work).
- Required occasionally to stoop, kneel, crouch and crawl.
- Required daily to use hands and fingers and arms to reach (to operate a computer and telephone).
- Required occasionally to lift and/or move objects that are light to moderate.
- Required occasionally to travel (usually by air or road so may be required to sit for extended periods).
WORKING CONDITIONS
- Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.).
- Ability to work in an open planned office / individual office.
- Ability to sit at a computer terminal for extended periods.
- Ability to sit in a car or on a plane for extended periods.
CELEROS Flow Technology is an equal opportunity employer.
Quality Engineer in Glasgow employer: Role, Inc.
Celeros Flow Technology is an exceptional employer that prioritises customer satisfaction and continuous improvement, fostering a collaborative work culture where every employee's contribution is valued. With competitive salaries, generous holiday allowances, and comprehensive benefits including a pension and life cover, employees are encouraged to grow professionally while enjoying a supportive environment. Located in a dynamic setting, Celeros offers unique opportunities for career advancement and the chance to make a meaningful impact on product quality and customer experience.
