At a Glance
- Tasks: Support and troubleshoot AV systems while collaborating with a dynamic team.
- Company: Join Kinly, a leader in collaboration and managed services.
- Benefits: Competitive salary, travel subsidies, and full company benefits.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make an impact in tech while enhancing user experiences in a vibrant environment.
- Qualifications: Experience with AV systems and IT infrastructure is a plus.
The predicted salary is between 27000 - 35000 £ per year.
Role: Junior IT / AV Service Delivery Engineer
Contract Type: Full-time, Permanent
Location: Sunbury-upon-Thames and Basingstoke
Until December 2026 you will be required to travel to Basingstoke 3 times per week - travel costs will be subsidised, but then the role will be Sunbury based.
Salary: £27,000 - £35,000 (dependent on experience), plus full company benefits
Hours: Monday – Friday working a varying shift pattern that will fall between the hours of 7am and 7pm.
Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI‑powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.
As we move our delivery function to Sunbury, we are now looking for a proven Audio Visual Service Engineer to join our highly collaborative team to play a key role in delivering reliable, high‑quality support across a wide range of Audio Visual and collaborative technologies within a dynamic managed service environment. The role focuses on remote incident management, including ticket creation, troubleshooting, problem identification, while working within defined internal & external SLAs. The role also supports project and installation activity through equipment preparation, testing and coordination with onsite engineers, maintaining accurate asset and room records throughout.
Operating within a secure environment, the position requires strong communication, technical aptitude, and a commitment to safeguarding sensitive information, while consistently contributing to continuous improvement and elevating the overall end‑user experience.
Key responsibilities:
- Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts
- Pre‑stage and fully test all specified equipment prior to project installations to ensure readiness and quality
- Communicate with end users to assist with diagnosing and repairing audio/video issues remotely
- Manage and prioritise support tickets raised via phone, email, and IM with a strong sense of urgency
- Coordinate and schedule field engineers for on‑site fault support
- Provide remote and logistical support to field engineers during installation and fault resolution
- Ensure all room and equipment records are accurate and up to date, including updating serial numbers and asset information in ServiceNow when equipment is replaced
- Liaise with vendors to analyse recurring faults, collect diagnostic logs, and support technical escalations
- Perform testing and manage password resets for all supported resource accounts
- Work collaboratively with on‑site third‑party providers to support service delivery and issue resolution
- Support high‑priority incidents by working closely with the Major Incident Management team
Skills and experience:
- Experience supporting AV systems or with IT/Microsoft infrastructure and endpoint remote management background
- Background in troubleshooting remote collaboration tools (Microsoft Teams, Webex etc.)
- Knowledge of AV/IT technologies and their functionality to effectively service customers as well as a basic understanding of Network Topology
- Experience assembling, configuring, and troubleshooting PCs and AV equipment, with a solid understanding of basic hardware and systems
- Basic knowledge of device enrolment, configuration, and management within Microsoft Intune, supporting secure endpoint deployment and maintenance
- Experience supporting Teams‑based collaboration, including voice setup, meeting room systems, conferencing tools, and troubleshooting call or connectivity issues
- Security‑conscious mindset with the ability to operate within sensitive or restricted environments
- UK National status with eligibility to undergo SC‑level security clearance
- Ability to work flexibly and provide cover across shift patterns between 07:00 -19:00 Monday to Friday (Excluding UK Bank Holiday)
Equal Opportunities: Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics’. We welcome your application.
Junior IT / AV Engineer in Basingstoke employer: Role, Inc.
At Kinly, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Sunbury-upon-Thames that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and the opportunity to work with cutting-edge AV and IT technologies. With competitive salaries, subsidised travel costs, and a strong focus on work-life balance, we ensure our team members feel valued and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT / AV Engineer in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Role, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Role, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Role, Inc.!
✨Direct Apply to Role, Inc.
Let's not forget to apply directly through the Role, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT / AV Engineer in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Role, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Role, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Role, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
