At a Glance
- Tasks: Engage customers with music products and deliver exceptional experiences in-store and online.
- Company: Join Roland, a leader in electronic musical instruments, in a supportive and friendly environment.
- Benefits: Enjoy a competitive benefits package and opportunities for personal development.
- Other info: Dynamic role with opportunities to host events and connect with fellow music enthusiasts.
- Why this job: Share your passion for music while helping others find their perfect sound.
- Qualifications: Must have music knowledge, sales experience, and excellent communication skills.
The predicted salary is between 22050 - 26950 £ per year.
Experience: All instruments
Based: Guitar Guitar - Glasgow
Reports to: Retail Area Manager
Hours: Full Time
THE COMPANY:
Roland Europe Group Ltd is a world leader in the design, manufacture and distribution of electronic musical instruments including keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone. At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.
THE POSITION:
Do you have a passion for music and a desire to share your enthusiasm with others? Do you play to a good standard? Do you have a solid understanding of current music technology? Can you deliver fantastic customer experiences, in store, on the phone or online —and great results—working alongside an experienced retail team? If you can answer “yes” to all of the above, we want to hear from you.
As a Roland Store Product Specialist, your job is to take someone’s aspirations and turn them into reality by showing them the perfect products from Roland, BOSS or V-MODA, through demonstrations, via instore and online events with product “gurus” or artists, and through regular social media activity.
We’re looking for a Roland Store Product Specialist who really understands customers and can help find the perfect solution to their needs. Knowledge around current products and related technologies is important. Events, workshops or 1-2-1 discussions — whether online or instore—are a key part of attracting customers to the Roland Store. Whether livestreaming, offering hints, tips and advice, or hosting an instore event with a local artist, your ability to deliver exciting events, presentations or engaging conversations for customers is essential; you need to be as comfortable in front of the camera, or on the telephone as you are face-to-face in the store.
You will, of course, be an accomplished and skilled salesperson, with a desire to grow the retail business while consistently delivering Roland’s high standards of customer service. You’ll also need to perform the usual requirements of running a retail store; from presentation to stock control, to regular reporting.
EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED:
- The ability to deliver a fantastic customer-focused experience in a busy environment, whether online or offline, resulting in sales growth.
- A strong interest in music, with the ability to play piano/keys, guitar or drums to the equivalent of Grade 5 standard.
- A good understanding of music technology as well as the ability to absorb new information readily and easily; and be able to pass this knowledge on to others.
- Sales experience, ideally in a retail environment.
- The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team at all levels.
- The ability to react to challenges while remaining calm.
- The confidence and organisational skills to manage all aspects of a busy retail environment.
THE PACKAGE:
Competitive benefits package
Roland Store Product Specialist in Glasgow employer: Roland
At Roland Europe Group Ltd, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in our Theale Office, Reading. Our hybrid working arrangement promotes a healthy work-life balance, while our commitment to personal development ensures that employees have ample opportunities for growth. Join us to be part of a dynamic team that values kindness, creativity, and a passion for music, all within a global company that feels like family.
StudySmarter Expert Advice🤫
We think this is how you could land Roland Store Product Specialist in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Roland, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Roland!
We think you need these skills to ace Roland Store Product Specialist in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Roland, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Roland and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Roland that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Roland
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
