Roland Store Product Specialist

ROLAND STORE PRODUCT SPECIALIST

Overview

JOB OUTLINE: Based at Roland Showroom at Fair Deal Music, Birmingham B1 1QP. Hours: Full Time. We are opening a brand-new Roland and BOSS showroom at Fair Deal Music in Birmingham, showcasing the very best of our products to new, aspiring and experienced musicians alike.

Do you have a passion for music and a desire to share your enthusiasm with others? Do you play piano/keyboard to a good standard, perhaps in addition to other instruments? Do you have a solid understanding of current music technology? Can you deliver fantastic customer experiences in store, on the phone or online—and great results—working alongside an experienced retail team? If you can answer yes to all of the above, we want to hear from you.

Role purpose

As a Roland Store Product Specialist, you will assume responsibility for our new Store in Store at Fair Deal Music in Birmingham. Your job is to really understand our customers and turn their aspirations into reality. You’ll engage in one-to-one discussions (online and in-store), demonstrate products from Roland and BOSS, host exciting in-store and online events, and maintain active social media activity. Gathering appropriate customer information to ensure a continued customer journey with Roland will be central to the role. You will also ensure that our host’s website reflects our brand, products and Store in Store, to the required standards, and you’ll perform the usual requirements of running a retail store, including presentation, stock control, and regular reporting.

Responsibilities

• Conduct one-to-one discussions (online and in-store) and demonstrate Roland and BOSS products.
• Deliver engaging in-store and online events and maintain regular social media activity.
• Gather customer information to support ongoing customer journey with Roland.
• Ensure the host’s website reflects the brand, products, and Store in Store to required standards.
• Perform general retail store duties: presentation, stock control, and regular reporting.

Experience & Skills Required

• The ability to deliver a fantastic customer-focused experience, online or offline.
• Comfortable in front of the camera, on the telephone, and face-to-face in-store.
• Strong interest in music with the ability to do hands-on demonstrations. Not a virtuoso required, but capable of playing with confidence and presenting products well.
• Being able to play piano and keyboard to a good standard is particularly important; playing drums is a bonus.
• Good understanding of music technology and the ability to absorb and share knowledge with others.
• Accomplished and skilled salesperson, ideally with retail experience, with a desire to grow the retail business.
• Strong communication skills to converse, build relationships, and interact with customers and the Roland/BOSS team at all levels.
• Experience in planning, organizing, and implementing events (online or offline) using social media channels is ideal.
• Ability to work as part of a team and independently to ensure the success of the Store in Store.
• Ability to stay calm and adapt to challenges; strong organizational skills to manage a busy retail environment.

The Company

Roland Europe Group Ltd. Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including keyboards & synthesizers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. We value kindness, support, acceptance, hard work, and room for personal development. We strive for a friendly, down-to-earth atmosphere, with global activity but not overly corporate. We look for enthusiastic, positive, driven personalities who are eager to develop and challenge themselves. If you have a passion for Roland, our products or music in general, you might be our perfect match.

Package

• Competitive benefits package

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development