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For Companies At a Glance
- Tasks: Welcome customers, guide them to products, and ensure a fantastic in-store experience.
- Company: Join Roland, a leader in electronic musical instruments with a friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal development.
- Why this job: Share your passion for music while helping others discover amazing products.
- Qualifications: Confident communication skills and a positive attitude are essential.
- Other info: Be part of a dynamic team in a vibrant retail environment.
The predicted salary is between 10 - 13 ÂŁ per hour.
Based: Roland Store on Denmark Street, London
Reports to: Roland London Store Manager
Hours: 20 hours a week
Contract: Fixed Term
About the Company
Roland Europe Group Ltd is a world leader in the design, manufacture and distribution of electronic musical instruments including keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You will be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone. At Roland, you will find a friendly, down-to-earth atmosphere. You will work for a company with global activities, but it doesn’t feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.
The Position
Do you have a passion for music and a desire to share your enthusiasm with others? Can you deliver fantastic customer experiences, in-store, on the telephone or on-line, working alongside our Product Specialists? Do you have superb communication skills with a patient, understanding and a can-do attitude? Are you comfortable multi-tasking, and handling the unexpected, always with a smile on your face? If you can answer “yes” to all of the above, and are looking for part time work, we want to hear from you.
Our Roland, BOSS & DW showroom on Denmark Street in central London showcases the very best of our products to new, aspiring and experienced musicians alike.
You
We’re looking for an individual to join the team at Roland London, to ensure that our customers get the very best experience possible in our store. You’ll be welcoming customers into the store, finding out what brings them to Roland London, and then guiding them to the appropriate Product Specialist, ensuring that no-one is left unattended. You’ll also introduce customers to our latest in-store experiences. Taking telephone calls, making bookings on our appointment system, handling basic enquiries and ensuring customer data is up to date in our CRM system will certainly be key aspects of this role. You’ll also be on hand to help with other retail tasks such as making sure that the store is presented to the highest standards, processing sales, helping with deliveries and in-store events when they take place.
Experience, Skills & Qualifications Required
- Having a confident, positive, cheerful and engaging approach is essential for this role.
- The ability to strike up an engaging conversation with anyone, to immediately put them at ease, and to be able to handle more than one customer at the same time, in a friendly and relaxed manner.
- The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team — at all levels.
- An interest and some knowledge in music and musical equipment would be helpful, but is not essential, as we can teach what is required in this role.
- To be very comfortable and accurate in taking customers personal information, and adding it to our CRM system, so that we can communicate with customers once they leave the store.
- The ability to react to challenges while remaining calm.
- The confidence and organisational skills to manage all aspects of a busy retail environment.
- A flexible approach to working hours.
The Package
Competitive benefits package
Roland Store Front of House Customer Advisor employer: Roland Europe Group
Contact Detail:
Roland Europe Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roland Store Front of House Customer Advisor
✨Tip Number 1
Get to know the Roland products inside out! Familiarise yourself with our range of instruments and equipment. This way, when you chat with customers, you can share your passion and knowledge, making their experience even better.
✨Tip Number 2
Practice your communication skills! Whether it’s chatting with friends or family, work on being engaging and friendly. The more comfortable you are in conversations, the easier it’ll be to connect with customers at the store.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your appointments and tasks. This will help you manage your time effectively, especially during busy periods in the store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the Roland team!
We think you need these skills to ace Roland Store Front of House Customer Advisor
Some tips for your application 🫡
Show Your Passion for Music: When you're writing your application, let your love for music shine through! Share any experiences you have with musical instruments or how music plays a role in your life. We want to see that enthusiasm!
Be Personable and Engaging: Remember, this role is all about connecting with customers. Use a friendly tone in your application and highlight any past experiences where you've provided great customer service. We’re looking for that cheerful vibe!
Highlight Your Communication Skills: Since you'll be interacting with customers and the team, make sure to showcase your communication skills. Mention any relevant experiences where you’ve successfully handled multiple tasks or conversations at once. We love a multitasker!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Roland Europe Group
✨Show Your Passion for Music
Make sure to express your enthusiasm for music and Roland's products during the interview. Share any personal experiences or stories that highlight your love for music, as this will resonate well with the interviewers and show that you’re a great fit for their team.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve gone above and beyond to help a customer, as this role is all about creating fantastic experiences for visitors at the store.
✨Practice Multi-tasking Scenarios
Since the job involves handling multiple customers and tasks simultaneously, practice scenarios where you juggle different responsibilities. You could role-play with a friend or family member to simulate the busy retail environment and showcase your ability to stay calm under pressure.
✨Familiarise Yourself with the Store Layout
Before the interview, take some time to learn about the layout of the Roland store and its key products. This knowledge will not only impress the interviewers but also help you answer questions about how you would guide customers effectively around the store.
