Part-Time Roland Store Product Specialist

Based: Roland Showroom on Denmark Street, London

Specialism: Guitar Products

Reports to: Roland London Store Manager

Hours: 16 hours per week, including 3 pm - 7 pm 3 days per week, plus some weekend work

THE COMPANY:

Roland Europe Group Ltd is a world leader in the design, manufacture and distribution of electronic musical instruments including keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You will be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone. At Roland, you will find a friendly, down-to-earth atmosphere. We are always looking for colleagues who have an enthusiastic, positive and driven personality, eager to further develop and challenge themselves.

THE POSITION:

Do you have a passion for music and a desire to share your enthusiasm with others? Do you play to a good standard? Do you have a solid understanding of current music technology? Can you deliver fantastic customer experiences in-store, on the phone or online — and great results — working alongside an experienced retail team? If you can answer “yes” to all of the above, we want to hear from you.

As a Roland Store Product Specialist, your job is to take someone’s aspirations and turn them into reality by showing them the perfect products from Roland, BOSS or V-MODA, through demonstrations, via in-store and online events with product “gurus” or artists, and through regular social media activity. We’re looking for a Roland Store Product Specialist who really understands customers and can help find the perfect solution to their needs, particularly in relation to pianos, synth, keyboard, drums, guitar or dance and DJ products. Knowledge around current products and related technologies is important.

Events, workshops or 1-2-1 discussions — whether online or in-store — are a key part of attracting customers to the Roland Store. Whether livestreaming, offering hints, tips and advice, or hosting an in-store event with a local artist, your ability to deliver exciting events, presentations or engaging conversations for customers is essential; you need to be as comfortable in front of the camera or on the telephone as you are face-to-face in the store. You will, of course, be an accomplished and skilled salesperson, with a desire to grow the retail business while consistently delivering Roland’s high standards of customer service. You’ll also need to perform the usual requirements of running a retail store; from presentation to stock control, to regular reporting.

EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED:

• The ability to deliver a fantastic customer-focused experience in a busy environment, whether online or offline, resulting in sales growth.
• A strong interest in music, with the ability to play guitar.
• A good understanding of music technology—particularly guitar products as well as the ability to absorb new information readily and easily; and be able to pass this knowledge on to others.
• Sales experience, ideally in a retail environment.
• The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team—at all levels.
• Ideally experience in planning, organising, and implementing events—online or offline—using the usual social media channels.
• The ability to react to challenges while remaining calm.
• The confidence and organisational skills to manage all aspects of a busy retail environment.

THE PACKAGE:

Competitive benefits package