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- Tasks: Assist customers with bookings and queries via calls and emails.
- Company: Join ROL Cruise, the UK's leading independent cruise retailer.
- Benefits: Enjoy a competitive salary, profit sharing, and great perks like free parking.
- Why this job: Be part of an employee-owned company where your contributions matter.
- Qualifications: Strong attention to detail and excellent communication skills required.
- Other info: Full-time role with opportunities for career growth and a supportive team.
The predicted salary is between 27500 - 27500 £ per year.
Customer Service Assistant – Client Services Team
ROL Cruise is the largest independent retailers of cruises in the UK. Our reputation as market leaders in providing high quality cruise itineraries and packages whilst meeting our client\’s high standard at all times, is matched by our commitment to providing a fantastic place to work. In November 2024 we transformed into an Employee-Owned business and this significant milestone marks the beginning of a new era for the business as we enter our 30th year in business. We pride ourselves on our amazing staff retention rate as we believe it shows the investment we put into our employees. Over 50% of our staff have worked for us for over 5 years and 36% for over 10 years. Being an employee-owned company has many benefits but also means all employees get to share in the company\’s profits and £3600 of this is able to be paid, per annum tax free
As a Customer Service Assistant you will be predominantly taking inbound calls from existing passengers answering queries on their bookings, dealing with queries via email and speaking to our cruise line partners on a daily basis.
To be successful in this role you should;
· Be committed to providing a service to clients and able to work within a high profile customer service environment.
· Have a very high level of attention to detail
· Work methodically and accurately
· Possess good computer, organisational and communication skills.
· Work well within a team, being flexible to assist colleagues, but accountable for your own work
It is a full time role (37.5 hours per week), with daily briefing at 08:45, working 9:00 am -6:00pm, Monday-Friday working one in three saturdays with a day off in that week.
Starting Salary of £27,500 PA plus bonus.
Other benefits include
- Company pension
- Health care plan
- Salary sacrifice EV car scheme
- Free car parking on site
- Company events
- Cycle to work scheme
- Company wide bonuses. Of which £3600 is tax free and paid on top of all basic salaries and other bonuses applicable
- Length of service bonus paid annually
- 26 days annual leave
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Profit sharing
Work Location: In person
Reference ID: ROL-ADM-SS
Customer Service Assistant employer: ROL Cruise
Contact Detail:
ROL Cruise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ROL Cruise. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle specific situations during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your attention to detail and communication skills. Think of examples from your past experiences where you've excelled in these areas, as they’re crucial for a Customer Service Assistant role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at ROL Cruise.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you’ve gone above and beyond to assist someone, as this will resonate with our commitment to high-quality service.
Be Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. Highlight your organisational skills and how they’ve helped you in previous roles, especially in a customer service environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Assistant role. Mention how your skills align with our values and the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at ROL Cruise
✨Know Your Stuff
Before the interview, make sure you understand ROL Cruise's services and values. Familiarise yourself with their customer service approach and be ready to discuss how your skills align with their commitment to high-quality service.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Prepare examples of how you've effectively handled customer queries in the past. Be clear and concise in your responses during the interview to demonstrate your ability to communicate well.
✨Attention to Detail is Crucial
Highlight your attention to detail by discussing specific instances where it made a difference in your previous roles. This could be anything from catching an error in a booking to ensuring all client queries were addressed accurately.
✨Team Player Mindset
ROL Cruise values teamwork, so be prepared to talk about how you've collaborated with colleagues in the past. Share examples that show your flexibility and willingness to support others while taking accountability for your own work.
