At a Glance
- Tasks: Support and troubleshoot issues on the Roku streaming platform, ensuring a seamless user experience.
- Company: Join Roku, the leading TV streaming platform transforming how the world watches TV.
- Benefits: Enjoy comprehensive benefits including mental health support, healthcare, and flexible time off.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic team shaping the future of streaming and delighting millions.
- Qualifications: 3-5 years in tech, strong troubleshooting skills, and a passion for entertainment.
The predicted salary is between 36000 - 60000 £ per year.
Teamwork makes the stream work. Roku is changing how the world watches TV
About the Team
At Roku, the Technical Operations team is the platform’s first line of defense — a global, around-the‑clock organization responsible for the health and stability of the Roku Channel and the systems that power it. With engineers across the US, Canada, Mexico, and India, TechOps monitors ad delivery, CDN infrastructure, live feeds, and content pipelines 24/7, triaging and resolving issues before they reach viewers. The team sits at the intersection of Engineering, Content Operations, Live Operations, and Advertising — owning escalation paths, SLA frameworks, and high‑visibility launch support.
Beyond incident response, TechOps invests in automation and tooling to reduce toil and scale with the platform. As Roku’s ecosystem grows, we’re building smarter operations to match. The platform never sleeps, and neither do we!
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well‑positioned to help shape the future of streaming. Continued success relies on investing in our internal financial controls and processes.
Roku is seeking a Technical Operations Engineer as part of the Technical Operations Department responsible for the end‑user experience of the Roku platform, including TRC (The Roku Channel). You will be working as part of our Global Technical Operations team with the unique opportunity to interact with many different aspects of Roku including live Operations, advertising operations, Editorial, Engineering, and Customer support. For this role, we are seeking someone with a good understanding of the AdTech space. You will support, troubleshoot, and triage issues relating to advertising on the Roku platform. An understanding of Server‑Side Ad Insertion (SSAI) is desirable.
What you’ll be doing
- Prioritize issues for engineering to resolve and facilitate communication to operational and business stakeholders
- Work with the broader technical operations team to support Roku infrastructure including Ad services
- Work with cross‑functional teams to resolve day‑to‑day issues; some data analysis work will be needed
We’re excited if you have
- 3 to 5 years of relevant technical experience in video or related technology disciplines
- Fluent in English
- Ability to troubleshoot and resolve issues and work with engineering and business owners
- Resolve problems independently and follow documented escalation procedures
- Comfortable and adaptable in a fast‑paced, dynamic work environment
- Interface with internal and external customers in a polite, positive, and professional manner
- Detail‑oriented, analytical, methodical and committed to driving quality forward
- Familiar with the Entertainment industry (or being a fan of movie/TV)
- Knowledge of consumer product and user interfaces and networking functionality is a plus
- Willing to work flexible hours including nights and/or Weekends
- Bachelor’s Degree or relevant work experience required
What’s Roku’s approach to hybrid working?
Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days a week attendance.
What are some of the benefits?
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It’s important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
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Technical Operations Engineer in Cambridge employer: Roku
Roku is an excellent employer, offering a dynamic work environment in Cambridge that fosters collaboration and innovation. With a strong emphasis on work-life balance and comprehensive health benefits, employees are encouraged to grow their skills while contributing to the development of cutting-edge technology. The hybrid work model allows for flexibility, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Roku. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with AdTech or SSAI, make sure to highlight that in conversations. We want to see how you can contribute to our team right from the get-go.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your problem-solving skills and be prepared to tackle challenges head-on. We love candidates who thrive under pressure and can think on their feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Roku family!
We think you need these skills to ace Technical Operations Engineer in Cambridge
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with the role of a Technical Operations Engineer, especially in areas like AdTech and SSAI.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Roku
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around AdTech and Server-Side Ad Insertion (SSAI). Be ready to discuss how these technologies work and how they impact the end-user experience. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot issues or resolved conflicts. Highlight your analytical approach and how you prioritised tasks to facilitate communication between teams. This is crucial for a role that requires collaboration across various departments.
✨Understand the Entertainment Landscape
Since Roku is deeply embedded in the entertainment industry, it’s beneficial to demonstrate your passion for movies and TV shows. Familiarise yourself with current trends in streaming and how Roku fits into the bigger picture. This will help you connect with the interviewers and show that you’re genuinely interested in the company’s mission.
✨Be Ready for a Fast-Paced Environment
Roku thrives in a dynamic setting, so be prepared to discuss how you handle pressure and adapt to change. Share specific instances where you’ve thrived in a fast-paced environment, showcasing your flexibility and commitment to driving quality forward.
