At a Glance
- Tasks: Assist 450 employees with desktop, laptop, and software issues in a dynamic environment.
- Company: Join Roku, a globally connected IT organisation with a supportive culture.
- Benefits: Enjoy remote work options and a collaborative team atmosphere.
- Other info: Opportunity for career growth in a fast-paced, innovative company.
- Why this job: Make a real difference by solving tech issues and enhancing employee productivity.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
Roku is seeking an IT Support Engineer based in Cambridge to assist around 450 employees with a range of desktop, laptop, and software issues.
You will handle initial triage, ticketing, and troubleshooting across Windows, mac OS, and Microsoft 365 environments.
You will work closely with regional teams to resolve incidents, document solutions, and maintain strong customer service under pressure.
This role offers work-from-home opportunities and a supportive, globally connected IT organization.
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We think you need these skills to ace Senior IT Support Engineer — Global & Remote Opportunities in Cambridge
Desktop Support
Laptop Support
Software Troubleshooting
Windows OS
macOS
Microsoft 365
Incident Management
