At a Glance
- Tasks: Join Roku's TechOps team to ensure a seamless streaming experience for users.
- Company: Roku, a leading streaming platform with a global presence.
- Benefits: Enjoy flexible working hours, mental health support, and comprehensive benefits.
- Other info: Collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that tackles real-time challenges in the entertainment industry.
- Qualifications: 3-5 years in tech, problem-solving skills, and a passion for video technology.
The predicted salary is between 35000 - 45000 £ per year.
- Technical Operations Associate
- Cambridge
- About the Team
At Roku, the Technical Operations team is the platform’s first line of defense— a global, around-the-clock organization responsible for the health and stability of the Roku Channel and the systems that power it.
With engineers across the US, Canada, Mexico, and India, Tech Ops monitors ad delivery, CDN infrastructure, live feeds, and content pipelines 24/7, triaging and resolving issues before they reach viewers.
About the Role
Roku is seeking a Technical Operations Engineer to be part of the Global Technical Operations team, responsible for the end‑user experience of the Roku platform, including the Roku Channel (TRC).
The role interacts with live operations, advertising operations, editorial, engineering, and customer support.
Someone with a good understanding of the Ad Tech space will support, troubleshoot, and triage advertising issues on the Roku platform.
Knowledge of Server‑Side Ad Insertion (SSAI) is desirable.
- What You’ll Be Doing
- Prioritize issues for engineering to resolve and facilitate communication to operational and business stakeholders.
- Work with the broader technical operations team to support Roku infrastructure, including ad services.
- Collaborate with cross‑functional teams to resolve day‑to‑day issues; data analysis work may be required.
Qualifications
- 3 to 5 years of relevant technical experience in video or related technology disciplines.
- Ability to troubleshoot and resolve issues and work with engineering and business owners.
- Resolve problems independently and follow documented escalation procedures.
- Comfortable and adaptable in a fast‑paced, dynamic work environment.
- Interface with internal and external customers in a polite, positive, and professional manner.
- Detail‑oriented, analytical, methodical and committed to driving quality forward.
- Familiar with the entertainment industry (or a fan of movie/TV).
- Knowledge of consumer product and user interfaces and networking functionality is a plus.
- Willing to work flexible hours including nights and/or weekends.
- Bachelor’s degree or relevant work experience required.
- Hybrid Working Approach
Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday.
Fridays are generally flexible for remote work, except for employees whose specific role or assigned office location requires five days that week.
Benefits
Roku offers a diverse range of benefits, including global access to mental health and financial wellness support and resources.
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
Employees are supported in taking time off in accordance with local leave policies and other personal needs.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law.
If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to (contact information).
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Technical Operations Associate in Cambourne employer: Roku
Roku is an excellent employer, offering a dynamic work environment in Cambridge that fosters collaboration and innovation. With a strong emphasis on work-life balance and comprehensive health benefits, employees are encouraged to grow their skills while contributing to the development of cutting-edge technology. The hybrid work model allows for flexibility, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Associate in Cambourne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Roku values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Roku might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Roku!
✨Direct Apply to Roku
Let's not forget to apply directly through the Roku website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Operations Associate in Cambourne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Roku.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Roku. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Roku
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
