Account Manager

Teamwork makes the stream work. Roku is changing how the world watches TV. Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team: At Roku, we like to say that there are no bystanders, which is as accurate in the advertising team as it is in every other facet of the company. We work together to ensure our clients understand this new world of advertising, make the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board.

About the role: The world is cutting the cord and streaming its TV online, a shift that has dramatically changed how advertisers target, reach and measure their preferred audiences in ways that broadcast TV and cable never could. In this new world, Roku has re-written the rules of modern advertising, and we need an expert who can partner with brands and show them how to best leverage this new advertising platform across Mexico.

The successful candidate will be a vital link between our clients and Roku’s campaign delivery teams, which requires someone with a passion for data, process, and customer success and will enjoy aligning closely with other cross-functional groups. You will help the sales team maximize strategic solutions, which directly impact our ability to deliver and exceed on client’s marketing and advertising objectives. This position requires strong communication skills and attention to detail in a fast-paced sales environment. As we look to grow our advertising strategy within Mexico, you will be excited to play a key role in translating customer advertising objectives into data-driven, effective advertising packages.

What you will be doing: As an Account Manager on the Media & Entertainment vertical, you will work to support the UK ad sales team on our Media & Entertainment client business. Account team members at Roku are involved in each step of the sales cycle, from planning & presale to launch, execution, reporting & billing, serving as the lead day-to-day POC for advertiser direct and/or ad agency relationships on campaign management.

• Pro-actively manage renewal for current clients
• Partner closely with ad operations & other business operations teams on campaign activations & optimizations
• Frequent monitoring & reporting campaign status to key stakeholders – including external and internal campaign updates, recaps & useful insights, screengrabs, and video captures.
• Ensure on-time & ease of launch for clients for all product offerings
• Serve as the liaison between the client, Roku creative services, and ad operation teams – support Roku best practices & ad guidelines on design and approach for assets
• Provide regular campaign updates to clients and internal stakeholders, ensuring all parties remain informed and aligned on timelines.
• Present insights, data & campaign metrics during client meetings
• Support Roku billing efforts for our clients from invoice to payout

We're excited if you have:

• 3+ years’ experience in account management/client services at an ad tech company, entertainment/media brand, social media platform or media planning at an agency
• Experience in display and video advertising with a premium publisher or agency, programmatic video executions and workflows, working in or trading within DSP platforms
• Experience with report creation and interpretation via Salesforce, Excel, PowerPoint & Tableau.
• Must be a highly organized self-starter with strong ownership mentality, proactive communication skills, and the ability to manage multiple priorities in a fast-paced environment.
• A growth mindset with a passion for learning & development.
• Be comfortable in the grey.
• Bring a positive demeanor and an intrapreneurial spirit knowing the functionality of the job today could be vastly different than yesterday and tomorrow.
• Strong desire for collaboration, creative brainstorms, and proactive client engagement.
• Familiar with commercial digital ad serving tools for video and display.
• Analytical, project management, deadline-driven, and process-oriented personality.
• Self-starter, comfortable working in a fast-paced, growing environment.
• Located in London, UK

Our Hybrid Work Approach: Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits: Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations: Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

The Roku Culture: Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.