At a Glance
- Tasks: Build strong relationships with top-tier clients and drive their success using our innovative platform.
- Company: Join Rokt, a hyper-growth leader in ecommerce and AI-driven solutions.
- Benefits: Equity options, extra leave, access to leading AI tools, and a vibrant team culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping global brands unlock their data potential.
- Qualifications: 5+ years in Account Management or Customer Success, with a focus on enterprise SaaS.
The predicted salary is between 60000 - 80000 £ per year.
We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.
Rokt mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices.
At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.
Target total compensation ranges from $119,000 - $168,000 including a fixed annual salary of $87,000 - $104,000, an employee equity plan grant, variable cash, and world-class benefits.
We are looking for an experienced Account Manager to work with our top tier customer base which includes some of the world’s best consumer-facing brands at a global level. Our team is tasked with strengthening and expanding our relationships at all levels of the client organization. The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level.
A strong candidate possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders. The SAM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the SAM should possess the ability to understand a customer’s business needs and articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives.
This is a highly collaborative individual who works closely with mParticle’s Solutions, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion, and satisfaction.
About the Role:
- Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
- Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
- Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
- Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
- Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.
Requirements:
- 5+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
- Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
- Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
- Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
- AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.
About Rokt’stars:
As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together.
About The Benefits:
- Become a shareholder. Every Rokt’star gets equity in the company.
- Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc.) building AI fluency as a core skill, not a side project.
- Extra leave (bonus annual leave, sabbatical leave etc.).
- Work with the greatest talent in town.
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London.
- We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).
- We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.
If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.
Strategic Account Manager, Customer Data Platform - EMEA in London employer: Rokt
At Rokt, we pride ourselves on being a hyper-growth ecommerce leader that fosters a collaborative and inclusive work culture. Our commitment to transparency in career paths and compensation, along with exceptional benefits such as equity ownership and access to cutting-edge AI tools, empowers our employees to thrive and innovate. With offices in major cities like London, we offer a dynamic environment where talented individuals can build meaningful relationships and drive impactful results for some of the world's leading brands.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager, Customer Data Platform - EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rokt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rokt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Strategic Account Manager, Customer Data Platform - EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rokt:Your cover letter is your chance to shine! Tell us why you want to work at Rokt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rokt!
How to prepare for a job interview at Rokt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
