At a Glance
- Tasks: Build strong relationships with top-tier clients and drive their success using our platform.
- Company: Join Rokt, a hyper-growth leader in ecommerce and customer data solutions.
- Benefits: Equity options, extra leave, and a vibrant office culture in major cities worldwide.
- Other info: Collaborative environment focused on diversity, transparency, and personal growth.
- Why this job: Make a real impact by helping global brands leverage data for growth and innovation.
- Qualifications: 3+ years in Customer Success or Account Management, preferably in SaaS or data platforms.
The predicted salary is between 62000 - 87000 £ per year.
We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies. mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action.
We are looking for a Customer Success Manager for mParticle by Rokt. mParticle is looking for an experienced Customer Success Manager to work with our top tier customer base which includes some of the world’s best consumer-facing brands at a global level. Our Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization. The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level.
A strong CSM possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer’s business needs & articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives. This is a highly collaborative individual who works closely with mParticle’s Solutions, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion, and satisfaction.
About the Role
- Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
- Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
- Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
- Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
- Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.
About you
- 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
- Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
- Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
- Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
- AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.
About Rokt’stars
As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together.
About The Benefits
- Become a shareholder. Every Rokt’star gets equity in the company.
- Extra leave (bonus annual leave, sabbatical leave etc.).
- Work with the greatest talent in town.
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London.
- We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).
We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Customer Success Manager, Customer Data Platform - EMEA employer: Rokt
At Rokt, we pride ourselves on being a hyper-growth ecommerce leader that fosters a collaborative and inclusive work culture. As a Customer Success Manager, you'll have the opportunity to work with top-tier global brands while benefiting from transparent career paths, competitive compensation, and a supportive environment that encourages personal and professional growth. With offices in major cities like London, we offer a vibrant workplace where innovation thrives and every team member is valued as a key contributor to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Customer Data Platform - EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer success and data-driven strategies. When you get the chance to chat with potential employers, share these examples to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Rokt, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job you want.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Rokt team. So, don’t hesitate—submit your application today!
We think you need these skills to ace Customer Success Manager, Customer Data Platform - EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with global customers and how you've driven success in similar positions. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible to show how you’ve helped previous clients succeed. This will help us understand your potential contributions at Rokt.
Be Authentic:Let your personality shine through in your application. We’re looking for smart, humble people who are passionate about what they do. Share your story and why you’re excited about the opportunity to work with us at Rokt!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rokt
✨Know Your Customer Data
Before the interview, dive deep into understanding Rokt's customer data platform and its unique features. Familiarise yourself with how it helps brands turn data into actionable insights. This knowledge will allow you to speak confidently about how you can leverage the platform to meet customer needs.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully managed high-revenue clients or driven measurable outcomes. Highlight how you’ve built relationships with key stakeholders and how your strategies led to client retention and satisfaction.
✨Collaborate Like a Pro
Rokt values collaboration across teams. Be ready to discuss how you've worked with cross-functional teams in the past. Share instances where your collaboration led to successful project outcomes, and emphasise your ability to incorporate feedback into your strategies.
✨Embrace the AI Mindset
Since Rokt is an AI-first company, demonstrate your familiarity with AI tools and how you've used them to enhance customer success. Discuss any experiences where you've implemented automation to improve efficiency while maintaining a high standard of customer experience.
