Senior Operations Leader in London

This isn’t a job description. It’s your invitation. At Rokstone Underwriting, we don’t hire to fill seats. We bring people in to build something real. We want people to join us on our mission to be the world’s most inspiring insurance group - not by playing it safe but by delivering the unexpected and creating meaningful impact. That means backing ideas early, trusting people to own their work and giving them the space to grow faster than they thought possible.

If you’re looking for rigid career paths or a one‑size‑fits‑all management, Rokstone probably isn’t for you. However, if you do want responsibility from day one, honest feedback and a culture that expects you to speak up, take ownership and keep getting better, then you might just be a great fit.

Some people join us knowing exactly where they want to go. Others figure it out once they’re here. Both work here - the question is, will you?

What You’ll Take On

So you’re looking for a new challenge? This is your chance to step into a role with real responsibility. You’ll be given the space to own your work, supported to move as fast as you want and expected to keep raising the bar - for yourself and the business.

This is a senior, hands‑on leadership role with real ownership. You’ll take end‑to‑end accountability for Rokstone’s consumer operations, shaping how the business performs today while building the control, data and operational resilience needed to scale tomorrow. This role goes well beyond transaction oversight; it’s about setting direction, making judgment calls and turning operational execution into a commercial advantage. You’ll work closely with underwriting, finance, compliance, technology and group teams, trusted to balance pace with rigour and customer outcomes with regulatory strength. If you’re motivated by autonomy, accountability and meaningful impact, this role is built for you.

What you’ll do

• Own and evolve consumer operations end‑to‑end, turning growth plans into scalable, efficient and resilient delivery.
• Set the standard for governance, data quality and operational control across all consumer product lines.
• Use insight‑led MI to identify risk, unlock improvement and support confident decision‑making at the Board level.
• Build, lead and develop a high‑performing operations team with clear ownership, capability and succession.
• Partner across the group to drive change, automation and process improvement that genuinely improves how the business runs.

This role is for an experienced insurance operator who wants influence, trust, and the space to shape outcomes, not just manage processes.

What it’s Like to Work Here

Expect high standards and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business. We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters, but so does enjoyment, curiosity and doing work you are proud of.

Who Thrives at Rokstone?

We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who:

• Have experience relevant to the role/industry, whether from a similar position, education or transferable skills.
• Confidence in communicating with others and working together.
• A mindset focused on learning, improvement and follow‑through.
• An interest in how things work (and how they could be improved).

If this sounds like you, you're ready for a new chapter of challenge at Rokstone Underwriting.

Why Apply

Because you want more than a job title. Because you want to grow, not wait for your turn. Because you want to be trusted to do good work (and get recognised when you do it). And because you want to help build something inspiring, unexpected and meaningful.