At a Glance
- Tasks: Lead global claims strategy and turn complex claims into clear outcomes.
- Company: Join Rokstone Underwriting, a forward-thinking insurance group.
- Benefits: Enjoy autonomy, collaboration, and the chance to make a real impact.
- Other info: Curiosity and a willingness to learn are valued here.
- Why this job: Shape the future of claims in a dynamic and supportive environment.
- Qualifications: Strong leadership skills with experience in London Market and US casualty.
The predicted salary is between 80000 - 100000 £ per year.
At Rokstone Underwriting, we don’t hire to fill seats. We bring people in to build something real. We want people to join us on our mission to be the world’s most inspiring insurance group, not by playing it safe but by delivering the unexpected and creating meaningful impact. That means backing ideas early, trusting people to own their work and giving them the space to grow faster than they thought possible.
This is a senior leadership role for a claims professional who thrives in complexity. You’ll shape and lead Rokstone’s global claims approach across high‑value, long‑tail liability exposures, influencing outcomes that matter to underwriters, capacity providers and the wider market. The scope is broad, the judgement required is significant, and the impact is real.
You’ll sit at the intersection of claims strategy, underwriting performance and market confidence, owning how complex claims are handled, reserved and resolved across the portfolio, while building a claims function that scales with ambition.
What you’ll do:- Turn complex, long‑tail liability claims into clear, commercially sound outcomes that protect capital and strengthen market trust.
- Own and evolve claims strategy across multiple classes, shaping reserving, large loss management and lifecycle exposure decisions.
- Partner closely with underwriting and actuarial teams, using claims insight to influence coverage, pricing and portfolio direction.
- Build and manage high‑impact relationships with TPAs, lawyers and technical experts to deploy the right expertise at the right time.
- Set the standard for governance, judgement and technical excellence, developing people, processes and claims capability as Rokstone grows.
This role is suited to a technically strong leader with deep London Market and US casualty experience who wants genuine ownership and influence.
What it’s Like to Work Here:Expect high standards and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business. We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters - but so does enjoyment, curiosity and doing work you are proud of.
Who Thrives at Rokstone Underwriting?We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who are:
- Highly organised, proactive, analytical, and collaborative, with strong Microsoft Office skills (including Excel) and the ability to multitask and prioritise effectively.
- Confidence in communicating with others and working together.
- A mindset focused on learning, improvement and follow‑through.
- An interest in how things work (and how they could be improved).
If this sounds like you, you sound ready for a new chapter of challenge at Rokstone.
Head of Claims in London employer: Rokstone Underwriting
At Rokstone Underwriting, we pride ourselves on fostering a dynamic work environment where innovation and collaboration thrive. As a Head of Claims, you will enjoy the autonomy to shape our global claims strategy while being supported by a culture that values your ideas and encourages personal growth. With a commitment to high standards and meaningful impact, we offer a unique opportunity to lead in a fast-paced, rewarding setting in the heart of London’s insurance market.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Rokstone. A friendly chat can open doors that applications alone can't. Use LinkedIn to connect and engage with their posts.
✨Tip Number 2
Prepare for interviews by understanding Rokstone's mission and values. Think about how your experience aligns with their goal of delivering the unexpected. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled complex claims or led teams. This will help you demonstrate your leadership and analytical skills in a way that resonates with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rokstone team.
We think you need these skills to ace Head of Claims in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and passion for the role, so don’t be afraid to share your unique experiences and insights that make you a great fit for us.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Head of Claims role. Highlight your relevant experience in handling complex claims and how you've influenced outcomes in previous positions. This shows us you understand what we’re looking for!
Showcase Your Skills:We’re keen on seeing your analytical and organisational skills in action. Use examples from your past work to demonstrate how you’ve successfully managed claims strategies or collaborated with teams to achieve results. Numbers and outcomes speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Rokstone Underwriting
✨Understand the Company Culture
Before your interview, dive deep into Rokstone Underwriting's values and mission. They’re all about building something real and delivering the unexpected, so think about how your own experiences align with this ethos. Be ready to share examples of how you've taken ownership and driven meaningful impact in your previous roles.
✨Showcase Your Technical Expertise
As a candidate for Head of Claims, you’ll need to demonstrate your deep understanding of complex claims and liability exposures. Prepare to discuss specific cases where you’ve turned challenging claims into commercially sound outcomes. Highlight your experience in the London Market and US casualty to show you’re the right fit for their ambitious goals.
✨Emphasise Collaboration Skills
Rokstone values teamwork and collaboration across various departments. Be prepared to talk about how you’ve partnered with underwriting and actuarial teams in the past. Share stories that illustrate your ability to build high-impact relationships and how you’ve influenced decisions through effective communication.
✨Demonstrate a Growth Mindset
Curiosity and a willingness to learn are key traits they look for. During the interview, express your interest in continuous improvement and how you’ve adapted to challenges in your career. Discuss any initiatives you’ve led to enhance processes or capabilities, showing that you’re not just about maintaining the status quo but are eager to innovate.
