Head of Service Management - Hybrid

Group Head of Talent Acquisition at Aventum Group Global Specialty (re)insurance group (Ali.Job Title: Head of Underwriting Services Location: Hybrid – Office-based 3 days a week With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation, and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time. Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. The Head of Underwriting Services is responsible for leading and overseeing all operational aspects of the underwriting policy processing operations across the organisation. This role ensures that policy processing activities are executed efficiently, accurately, and in compliance with internal policies and regulatory requirements. The role is central to maintaining high-quality service delivery, providing a high level of customer service and implementing process improvements to support business growth and risk management. Lead and manage the underwriting processing team, setting performance expectations and ensuring delivery against service level agreements (SLAs). Collaborate with Underwriting, Risk, Compliance, IT, and other departments to ensure smooth workflows and alignment with company objectives. Ensure compliance with internal underwriting guidelines, industry regulations, and data privacy laws. Drive automation and digital transformation initiatives to modernise the underwriting function. Recruit, train, and develop underwriting support staff to maintain a high-performance culture. Manage operational risk within the underwriting processing function, implementing corrective actions as needed. In-depth experience in insurance operations, regulatory compliance, and risk management. In-depth experience in insurance operations, regulatory compliance, and risk management. Management Duties ~ We aim to hire the industry\’s finest people because the best talent drives the best outcomes. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process. Employment type Full-time Fraud Applications Specialist – Underwriting (Hybrid) Credit Risk Analyst – London (Hybrid working) – £60k – £70k – (Lending/ trade finance / capital markets) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #