At a Glance
- Tasks: Lead global claims strategy and turn complex claims into clear outcomes.
- Company: Join Rokstone Underwriting, a forward-thinking insurance group.
- Benefits: Enjoy autonomy, collaboration, and the chance to make a real impact.
- Other info: Great opportunities for growth and genuine ownership in your role.
- Why this job: Shape the future of claims in a dynamic and supportive environment.
- Qualifications: Strong leadership skills with a focus on learning and improvement.
The predicted salary is between 80000 - 100000 £ per year.
At Rokstone Underwriting, we don’t hire to fill seats. We bring people in to build something real. We want people to join us on our mission to be the world’s most inspiring insurance group, not by playing it safe but by delivering the unexpected and creating meaningful impact. That means backing ideas early, trusting people to own their work and giving them the space to grow faster than they thought possible.
This is a senior leadership role for a claims professional who thrives in complexity. You’ll shape and lead Rokstone’s global claims approach across high‑value, long‑tail liability exposures, influencing outcomes that matter to underwriters, capacity providers and the wider market. The scope is broad, the judgement required is significant, and the impact is real. You’ll sit at the intersection of claims strategy, underwriting performance and market confidence, owning how complex claims are handled, reserved and resolved across the portfolio, while building a claims function that scales with ambition.
What you’ll do:
- Turn complex, long‑tail liability claims into clear, commercially sound outcomes that protect capital and strengthen market trust.
- Own and evolve claims strategy across multiple classes, shaping reserving, large loss management and lifecycle exposure decisions.
- Partner closely with underwriting and actuarial teams, using claims insight to influence coverage, pricing and portfolio direction.
- Build and manage high‑impact relationships with TPAs, lawyers and technical experts to deploy the right expertise at the right time.
- Set the standard for governance, judgement and technical excellence, developing people, processes and claims capability as Rokstone grows.
This role is suited to a technically strong leader with deep London Market and US casualty experience who wants genuine ownership and influence.
What it’s Like to Work Here:
Expect high standards and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business. We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters - but so does enjoyment, curiosity and doing work you are proud of.
Who Thrives at Rokstone Underwriting?
We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who are:
- Highly organised, proactive, analytical, and collaborative, with strong Microsoft Office skills (including Excel) and the ability to multitask and prioritise effectively.
- Confident in communicating with others and working together.
- A mindset focused on learning, improvement and follow‑through.
- An interest in how things work (and how they could be improved).
If this sounds like you, you sound ready for a new chapter of challenge at Rokstone.
Head of Claims employer: Rokstone Underwriting
At Rokstone Underwriting, we pride ourselves on fostering a dynamic and empowering work environment where innovation thrives. As a Head of Claims, you will not only lead a critical function but also have the opportunity to shape our global claims strategy in a collaborative culture that values your insights and encourages personal growth. With a commitment to high standards and a focus on meaningful impact, we ensure that our employees are supported, engaged, and rewarded for their contributions, making Rokstone an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Rokstone. A friendly chat can open doors that applications alone can't. Use LinkedIn to connect and engage with their posts.
✨Tip Number 2
Prepare for interviews by understanding Rokstone's mission and values. Think about how your experience aligns with their goal of delivering the unexpected. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled complex claims or led teams. This will help you demonstrate your analytical and leadership abilities in a way that resonates with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Rokstone team.
We think you need these skills to ace Head of Claims
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to know who you are beyond your CV, so share your passion for the role and what makes you tick. This is your chance to show us why you’re the perfect fit for our mission!
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Head of Claims role. Highlight your relevant experience in handling complex claims and how you've influenced outcomes in previous positions. Show us that you understand what we’re looking for!
Showcase Your Impact:We love seeing how you've made a difference in your past roles. Use concrete examples to illustrate how you've turned challenges into opportunities and built strong relationships with stakeholders. This will help us see the potential impact you could have at Rokstone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team and ready to take that next step!
How to prepare for a job interview at Rokstone Underwriting
✨Understand the Company Culture
Before your interview, dive deep into Rokstone Underwriting's mission and values. They’re all about building something real and delivering the unexpected. Show them you resonate with this ethos by sharing examples of how you've embraced innovation and taken ownership in your previous roles.
✨Prepare for Complex Scenarios
Given the senior leadership nature of the Head of Claims role, be ready to discuss complex claims scenarios. Think of specific cases where you turned challenging situations into commercially sound outcomes. This will demonstrate your analytical skills and ability to influence positive results.
✨Highlight Collaborative Experiences
Rokstone values collaboration across teams, so come prepared with stories that showcase your ability to work closely with underwriting and actuarial teams. Discuss how you’ve used claims insights to influence decisions and improve processes, as this aligns perfectly with their expectations.
✨Show Your Curiosity and Growth Mindset
They’re looking for someone who is curious and eager to learn. During the interview, express your interest in continuous improvement and how you’ve sought out opportunities to grow in your career. Ask insightful questions about their current challenges and how you can contribute to their ambitious goals.
