At a Glance
- Tasks: Be the friendly face of Rokeby School, welcoming visitors and supporting pupils daily.
- Company: Join a prestigious independent preparatory school in Surrey with a supportive community.
- Benefits: Enjoy a competitive salary, paid lunch breaks, and term-time only work schedule.
- Other info: Flexible hours with opportunities for professional growth and development.
- Why this job: Make a positive impact on students' lives while gaining valuable experience in a school environment.
- Qualifications: Customer service or administrative experience is a plus; great communication skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
The role is a permanent, term‑time‑only office administrator/receptionist position at Rokeby School, a highly successful independent preparatory school in Surrey. You will serve as the first point of contact for visitors and families, providing an exemplary reception service, handling telephone and email enquiries, and supporting pupils throughout the school day.
Key Responsibilities
- Welcome and sign in visitors.
- Greet visitors and answer the phone.
- Manage telephone and email enquiries and liaise with parents.
- Provide day‑to‑day support to pupils, parents and colleagues.
- Maintain attendance registers and follow up on absences.
- Offer first‑aid care to pupils (training will be provided).
Qualifications
- Experience as a receptionist, customer service professional or administrator.
- Excellent interpersonal, communication, ICT and organisational skills.
- Calm under pressure and approachable.
- Experience in an educational environment is an advantage but not essential.
Working Hours & Schedule
Hours are 7.30am to 4.30pm, including a paid lunch break. Two Saturday mornings per year are required for Prize Day and Open Morning. The role covers 185 working days per year (equivalent to 37 weeks); it is term‑time‑only plus two weeks during school holidays.
Pay & Benefits
Salary: £30,000 – £32,000 FTE (£27,507 – £29,340 actual).
How to Apply
Send your CV and covering letter summarising your suitability for the role to [email]. The closing date for applications is 20 July 2026. Early applications are encouraged; interviews will be held as soon as practicable. Rather than applying online, email the application to [email].
Additional Information
Rokeby School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The successful applicant will be subject to a satisfactory enhanced Disclosure and Barring Service (DBS) disclosure and will not be barred from engaging in regulated activity relevant to children. The role is exempt under the Rehabilitation of Offenders Act 1974 and subsequent Orders. Further information can be found in the School’s Recruitment of Staff Policy on our website.
Receptionist / Student & Visitor Services Officer in London employer: Rokeby School
Rokeby School is an exceptional employer, offering a supportive and nurturing environment for its staff. With a strong commitment to professional development and a focus on work-life balance, employees enjoy term-time hours that allow for personal time during school holidays. The school's dedication to safeguarding and promoting the welfare of children ensures that all staff are part of a meaningful mission, making it a rewarding place to work in the heart of Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Student & Visitor Services Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rokeby School. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rokeby School before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist / Student & Visitor Services Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rokeby School:Your cover letter is your chance to shine! Tell us why you want to work at Rokeby School specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rokeby School!
How to prepare for a job interview at Rokeby School
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
