At a Glance
- Tasks: Deliver high-quality support to customers and maintain critical systems.
- Company: Join Roke, a world-class engineering and technology company.
- Benefits: Competitive salary, private medical cover, flexible working, and 30 days annual leave.
- Other info: Inclusive culture with great career development opportunities.
- Why this job: Make a real impact in defence and national security while developing your skills.
- Qualifications: Degree in engineering and experience with military IT infrastructure.
The predicted salary is between 40500 - 49500 £ per year.
Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most. And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.
About Roke
Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad, but they are frequently crosscutting at engineering and delivery levels; markets include defence, national security, intelligence sectors, with diversity being at the centre of Roke’s strategy.
The Opportunity
The Field Service Engineer plays a key role in delivering high‑quality support to customers across the UK and international locations. The role involves regular communication with internal teams, customers, and suppliers to ensure efficient service delivery and consistently high levels of customer satisfaction to drive sustainable and profitable business growth.
- Engineering visits (preventive and corrective): Visit customer sites (sometimes at short notice) to maintain/patch/update/audit customer systems and products, perform corrective maintenance and repairs to resolve customer issues support military exercises, demonstrations, testing, supporting customer acceptance testing of new deliveries/products, deliver operator and maintainer training.
- Remote support: Provide 1st/2nd line support on behalf of the service desk when customers log issues about the operation/maintenance of products. Join an on-call 24/7 rota (1wk on 3wks off) where you may be contacted and required to attend customer site at short notice.
- Infrastructure and Network support: Install, configure, and maintain Windows Server environments (2016/2019/2022). Configure and manage firewall platforms (hardware and software-based). Maintain virtualized environments using platforms such as VMware ESXi, Microsoft Hyper-V.
- Customer Repairs (RMAs): Perform root cause analysis, investigating issues in a logical manner to determine root cause through various methods such as utilising test rigs, isolating faults down to specific boards/components by elimination, engaging with product owners and SMEs as required. Documenting corrective actions, summarising parts required and effort involved, creating fault report forms, RMA notifications, BER certificates, certificates of conformance etc.
Education and Qualifications
- Degree or HND/HNC qualified in an engineering discipline
- Served in the 14 Signal Regiment.
- Full driving license
Knowledge, Skills & Experience
- Electronic Warfare experience within the MoD (14 Signal Regiment)
- Previous demonstrable experience of delivering and supporting hardware and infrastructure in the military domain
- Experience working at differing levels of security classification.
- Knowledge of LAN, WAN, and VLAN architectures and networks, hardware, firewalls, hypervisor and windows/linux configuration and management.
- Knowledge of Crypto devices
- Knowledge and understanding of supporting and maintaining equipment in the live environment whether on military exercise or technical demonstrations / installation.
- Understanding of planning and executing hardware lifecycle management, upgrades and capacity expansion.
- Experience in the service support of low volume, high value, products and systems in a highly regulated environment.
- Awareness of ITIL (v3 or v4).
Where will you be based?
You will typically be working from Romsey, but may be required to work from Romsey or customer site as needed.
Why You Should Join Us
- Competitive reward package – highly competitive salary, performance-related bonuses, salary reviews and pension scheme.
- Private medical cover – access to private healthcare through Bupa.
- Work-life balance – flexible working through flexi-time and hybrid arrangements, plus 30 days' annual leave with the option to buy or sell additional holiday.
- Health and wellbeing support – flexible benefits including life assurance, a Healthcare Cash Plan, Employee Assistance Programme and eye care support.
- Recognition and rewards – length of service awards that celebrate and reward your contribution.
- Learning and development – access to LinkedIn Learning courses and our dedicated Roke Academy, supporting continuous learning and career development.
- Supportive and inclusive culture – a range of employee community groups that bring colleagues together, foster meaningful connections and create a genuine sense of belonging.
All benefits are subject to eligibility, terms and conditions.
Security Information
Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should have resided in the UK for the last 10 years.
Field Service Engineer in Romsey employer: Roke
Roke is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the Defence sector. Employees benefit from a competitive salary, flexible perks focused on health and wellbeing, and a strong commitment to diversity and inclusion, all while contributing to meaningful projects that address national security challenges. With ample opportunities for professional growth and a supportive community, Roke is dedicated to empowering its team members to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Romsey
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer role you’re after at Roke.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Roke a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Roke.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer at Roke, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer in Romsey
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Roke a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Roke specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Roke
✨Brush Up on Core Engineering Principles
Before heading into the interview with Roke, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Roke want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
