At a Glance
- Tasks: Deliver high-quality support to customers and maintain systems on-site and remotely.
- Company: Join Roke, a world-class engineering and technology company with a diverse team.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact in defence and national security while working with cutting-edge technology.
- Qualifications: Degree in engineering and experience in military IT infrastructure.
The predicted salary is between 40000 - 50000 £ per year.
Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most. And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.
About Roke
Roke is a world‑class engineering and technology company, with a trusted and long‑standing record of delivery spanning research & development, products, managed‑services and consultancy, serving customers across the globe. The markets Roke operates in are broad, but they are frequently crosscutting at engineering and delivery levels; markets include defence, national security, intelligence sectors, with diversity being at the centre of Roke’s strategy.
The Opportunity
The Field Service Engineer plays a key role in delivering high‑quality support to customers across the UK and international locations. The role involves regular communication with internal teams, customers, and suppliers to ensure efficient service delivery and consistently high levels of customer satisfaction to drive sustainable and profitable business growth.
- Engineering visits (preventive and corrective): Visit customer sites (sometimes at short notice) to maintain/patch/update/audit customer systems and products, perform corrective maintenance and repairs to resolve customer issues, support military exercises, demonstrations, testing, supporting customer acceptance testing of new deliveries/products, deliver operator and maintainer training.
- Remote support: Provide 1st/2nd line support on behalf of the service desk when customers log issues about the operation/maintenance of products. Join an on‑call 24/7 rota (1 week on 3 weeks off) where you may be contacted and required to attend customer site at short notice.
- Infrastructure and Network support: Install, configure, and maintain Windows Server environments (2016/2019/2022). Configure and manage firewall platforms (hardware and software-based). Maintain virtualized environments using platforms such as VMware ESXi, Microsoft Hyper‑V.
- Customer Repairs (RMAs): Perform root cause analysis, investigating issues in a logical manner to determine root cause through various methods such as utilising test rigs, isolating faults down to specific boards/components by elimination, engaging with product owners and SMEs as required. Documenting corrective actions, summarising parts required and effort involved, creating fault report forms, RMA notifications, BER certificates, certificates of conformance etc.
Education and Qualifications
- Degree or HND/HNC qualified in an engineering discipline
- Served in the 14 Signal Regiment.
- Full driving license
Knowledge, Skills & Experience
- Electronic Warfare experience within the MoD (14 Signal Regiment)
- Previous demonstrable experience of delivering and supporting hardware and infrastructure in the military domain
- Experience working at differing levels of security classification.
- Knowledge of LAN, WAN, and VLAN architectures and networks, hardware, firewalls, hypervisor and windows/linux configuration and management.
- Knowledge of Crypto devices
- Knowledge and understanding of supporting and maintaining equipment in the live environment whether on military exercise or technical demonstrations/installation.
- Understanding of planning and executing hardware lifecycle management, upgrades and capacity expansion.
- Experience in the service support of low volume, high value, products and systems in a highly regulated environment.
- Awareness of ITIL (v3 or v4).
Where will you be based?
You will typically be working from Romsey, but may be required to work from Romsey or customer site as needed.
Why You Should Join Us
We have a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection and Life, Leisure and Entertainment. We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative and inclusive and supports a diverse workforce and those with additional needs.
Security Information
Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should have resided in the UK for the last 10 years.
CSS Field Service Engineer in Romsey employer: Roke Manor Research Limited
At Roke, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our diverse training opportunities and flexible benefits, ensuring that every team member can thrive both personally and professionally. Located in the picturesque Romsey, Hampshire, we offer a supportive environment where creativity and inclusivity are at the forefront, making it an ideal place for those looking to make a meaningful impact in the engineering and technology sectors.
Contact Details:
Roke Manor Research Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CSS Field Service Engineer in Romsey
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We think you need these skills to ace CSS Field Service Engineer in Romsey
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like CSS Field Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
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Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Roke Manor Research Limited specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Roke Manor Research Limited
✨Brush Up on Core Engineering Principles
Before heading into the interview with Roke Manor Research Limited, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Roke Manor Research Limited want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
