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- Tasks: Lead the reception team and ensure exceptional customer service daily.
- Company: Join ROKA, a trendy collection of contemporary Japanese Robatayaki restaurants.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values personality and high standards in service.
- Qualifications: Looking for enthusiastic individuals with a passion for customer service.
- Other info: Fast-paced environment perfect for those who thrive under pressure.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an enthusiastic Reception Manager to join our team here at ROKA. Our Reception Managers are hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working at a fast pace whilst maintaining ROKA's high standards. ROKA is a collection of contemporary Japanese Robatayaki restaurants.
Reception Manager employer: Roka
Contact Detail:
Roka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with ROKA's unique dining experience and menu offerings. Understanding the nuances of Japanese Robatayaki will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills by preparing specific examples from your past experiences. Think about times when you went above and beyond for a guest, as this aligns perfectly with ROKA's commitment to superior service.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by discussing relevant experiences. Mention how you managed stress and maintained high standards during busy periods, which is crucial for a Reception Manager at ROKA.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what ROKA is looking for in a Reception Manager. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and management. Use specific examples that demonstrate your ability to work in a fast-paced environment and maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at ROKA and how your personality aligns with their team culture.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Roka
✨Show Your Enthusiasm
As a Reception Manager, your energy and enthusiasm are key. Make sure to express your passion for customer service and the hospitality industry during the interview. Share examples of how you've gone above and beyond to create memorable experiences for guests.
✨Demonstrate Your Multitasking Skills
Working in a fast-paced environment like ROKA requires excellent multitasking abilities. Be prepared to discuss specific situations where you successfully managed multiple tasks simultaneously while maintaining high standards of service.
✨Highlight Your Team Spirit
ROKA values teamwork, so it's important to showcase your ability to work well with others. Share stories that illustrate how you've collaborated with colleagues to achieve common goals or resolve challenges in previous roles.
✨Familiarise Yourself with ROKA's Values
Before the interview, take some time to research ROKA and understand its brand values and customer service philosophy. This will help you align your answers with what they are looking for and demonstrate your genuine interest in the company.
