At a Glance
- Tasks: Lead a vibrant team to deliver exceptional hospitality and guest experiences.
- Company: Join ROKA, a contemporary Japanese restaurant group with a welcoming atmosphere.
- Benefits: Enjoy world-class training, global opportunities, and exclusive dining discounts.
- Other info: Dynamic environment with incredible career growth and international opportunities.
- Why this job: Be part of a renowned brand that values creativity and growth in hospitality.
- Qualifications: Experience in hospitality leadership and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.
We are seeking an enthusiastic Assistant General Manager to join our vibrant team at ROKA London. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.
Our Assistant General Manager are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.
As an Assistant General Manager, you sit at the centre of the Roka experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest. Our ideal Assistant General Manager will have the following:
- Operational Excellence: Lead seamless service. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.
- Commercial Performance: Accountability for revenue optimization, labour cost control, and margin management. You will analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
- Team Leadership: Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the future growth of the brand.
- Guest Experience: Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Roka's renowned positioning.
- Presence: You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
Assistant General Manager in Shrewsbury employer: Roka Restaurants
ROKA London is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued for their contributions. With world-class training and global opportunities, employees can grow their careers while enjoying exclusive dining discounts and daily shared meals. Join us at ROKA, where passion meets opportunity in a renowned brand dedicated to delivering outstanding hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on an Assistant General Manager position at a place like ROKA.
✨Tip Number 2
Show up in person! If you’re near one of our locations, pop in and introduce yourself. A friendly face can make a lasting impression, and it shows your enthusiasm for joining the team.
✨Tip Number 3
Prepare for the interview by knowing our brand inside out. Familiarise yourself with ROKA’s values, menu, and service style. This will help you demonstrate how you can contribute to our vibrant atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about being part of the ROKA family.
We think you need these skills to ace Assistant General Manager in Shrewsbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through. We want to see how much you love creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Assistant General Manager role at ROKA. Highlight your leadership experience and operational excellence, and don’t forget to mention any specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Be Authentic:We value authenticity, so be yourself in your written application. Use a friendly tone and let your personality come through. This will help us get a sense of who you are and how you might fit into our vibrant team.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, your application goes directly to us, and we can review it promptly. Plus, it shows you’re serious about joining the ROKA family!
How to prepare for a job interview at Roka Restaurants
✨Know Your ROKA
Before the interview, dive deep into ROKA's ethos and values. Familiarise yourself with their unique dining experience and the Robatayaki concept. This will not only show your genuine interest but also help you align your answers with their mission of exceptional hospitality.
✨Showcase Your Leadership Style
As an Assistant General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led a team in high-pressure situations. Highlight your ability to inspire and maintain high standards, as this is key to thriving in ROKA's vibrant environment.
✨Demonstrate Operational Savvy
Be ready to discuss your experience with operational excellence. Bring up specific instances where you've optimised service, managed costs, or improved guest satisfaction. This will illustrate your capability to uphold ROKA’s renowned standards during busy service times.
✨Engage with Guest Experience Scenarios
Prepare for situational questions about managing demanding guests or high-profile clients. Think through your approach to ensuring every guest has a memorable experience. This will showcase your confidence and commitment to delivering outstanding service, which is at the heart of ROKA.
