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- Tasks: Lead the reception team and ensure top-notch customer service at ROKA.
- Company: Join ROKA, a trendy Japanese restaurant group known for its vibrant atmosphere and exceptional dining experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values mastery and community in a fast-paced setting.
- Qualifications: Looking for dedicated individuals with strong leadership skills and a passion for hospitality.
- Other info: Work in one of our four stylish London locations and embrace the spirit of Robatayaki.
The predicted salary is between 28800 - 42000 £ per year.
Job Description We are looking for a passionate and driven Reception Manager to join our team here at ROKA, London. Our Reception Managers are hardworking, dedicated individuals who strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working at a fast pace whilst maintaining ROKA’s high standards. As the new Reception Manager, you will be based in one of our four London locations. ROKA is a collection of contemporary Japanese Robatayaki restaurants. First launched in 2004 in Charlotte street, our London collection has grown to include venues in Mayfair, Canary Wharf and Aldwych. ROKA embodies the spirit of coming together and sharing a collective dining experience, (RO) symbolises the atmosphere and (KA), the heat of fire from the Robata. Roka is proud to be part of the Azumi collection. Life at ROKA At ROKA, we’re more than a restaurant – we’re a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values: Honor the Mastery – we celebrate every detail, always striving for perfection – putting pride in everything we do Do Unto Others – we support each other to be at our best, treating every team member and guest with warmth and openness
Reception Manager employer: Roka Restaurants
Contact Detail:
Roka Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with ROKA's unique dining experience and the concept of Robatayaki. Understanding the restaurant's ethos and menu will help you connect with the team and demonstrate your passion for the role during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. ROKA values a superior level of customer service, so be ready to discuss how you can contribute to maintaining their high standards.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Share experiences where you successfully managed multiple tasks or led a team under pressure, as this aligns with the dynamic atmosphere at ROKA.
✨Tip Number 4
Emphasize your teamwork and leadership qualities. ROKA thrives on collaboration, so be prepared to discuss how you support your colleagues and foster a positive work environment.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Manager position at ROKA. Understand the key responsibilities and the qualities they are looking for in a candidate.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service and management roles. Provide specific examples of how you have delivered exceptional service and led a team.
Show Your Passion: Convey your enthusiasm for the hospitality industry and your desire to work at ROKA. Mention any personal experiences with Japanese cuisine or culture that may resonate with the company's values.
Tailor Your Application: Customize your application materials to reflect ROKA's core values. Use language that aligns with their emphasis on teamwork, mastery, and customer service excellence.
How to prepare for a job interview at Roka Restaurants
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure a positive experience for guests.
✨Demonstrate Your Ability to Work in a Fast-Paced Environment
Prepare to discuss how you handle high-pressure situations. Provide examples of times when you successfully managed multiple tasks simultaneously while maintaining high standards of service.
✨Emphasize Teamwork and Support
ROKA values a supportive team environment, so be ready to talk about how you collaborate with colleagues. Highlight instances where you helped a teammate or contributed to a positive team dynamic.
✨Familiarize Yourself with ROKA's Values
Research ROKA's core values and be prepared to discuss how they resonate with you. Show that you align with their commitment to mastery and treating others with respect and warmth.
