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- Tasks: Lead the front-of-house team and create memorable guest experiences at ROKA.
- Company: Join ROKA, a vibrant collection of contemporary Japanese restaurants.
- Benefits: Enjoy world-class training, global opportunities, and exclusive dining discounts.
- Why this job: Be part of a renowned brand that values creativity and growth in hospitality.
- Qualifications: Experience as a Reception Manager in a high-volume restaurant and a passion for hospitality.
- Other info: Inclusive workplace with opportunities for career advancement and recognition.
The predicted salary is between 36000 - 60000 £ per year.
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.
We are seeking an enthusiastic Reception Manager to join our vibrant team at ROKA. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.
Our Reception Managers are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.
Our Ideal Reception Manager
- A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
- Proven experience as a Reception Manager in a premium, high-volume restaurant environment
- A collaborative spirit, thriving as part of a large and dynamic team
- Skilled running a busy book, and experience with 7Rooms preferable
- A warm, customer-focused approach, with the ability to create memorable moments for every guest
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.
Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
Reception Manager employer: Roka Restaurants
Contact Detail:
Roka Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Reception Manager position or can put in a good word for you.
✨Tip Number 2
Show up in style! If you’re applying for a role at ROKA, visit one of their restaurants first. Experience the vibe, chat with staff, and get a feel for the atmosphere. This will help you stand out during interviews.
✨Tip Number 3
Prepare for the interview by practising common questions specific to hospitality roles. Think about how you can demonstrate your passion for exceptional service and your experience in high-volume environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ROKA family.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable dining moments, especially in a vibrant setting like ROKA.
Tailor Your Experience: Make sure to customise your application to reflect your experience as a Reception Manager. Highlight any relevant roles in high-volume restaurants and mention your familiarity with tools like 7Rooms if you have it!
Be Personable and Professional: We want to see your personality! Use a friendly tone in your application while maintaining professionalism. This will help us get a sense of who you are and how you might fit into our dynamic team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at ROKA.
How to prepare for a job interview at Roka Restaurants
✨Know Your ROKA
Before the interview, dive deep into ROKA's ethos and values. Familiarise yourself with their menu, especially the Japanese cuisine they pride themselves on. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Hospitality Skills
As a Reception Manager, your ability to create memorable moments is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you’ve handled busy situations while maintaining a warm, customer-focused approach.
✨Team Spirit is Essential
ROKA thrives on collaboration, so be ready to discuss how you work within a team. Share stories that demonstrate your ability to inspire and lead others, especially in a fast-paced environment. This will show that you can fit right into their dynamic team.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would manage a fully booked night or handle a guest complaint. Practising these scenarios will help you articulate your thought process clearly during the interview.
