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For Companies At a Glance
- Tasks: Lead the front-of-house team, ensuring exceptional guest experiences and a warm welcome.
- Company: Join ROKA, a vibrant collection of contemporary Japanese restaurants known for shared dining.
- Benefits: Enjoy world-class training, global opportunities, daily family meals, and exclusive dining discounts.
- Why this job: Be part of a renowned brand that values creativity, growth, and a dynamic team culture.
- Qualifications: Experience as a Reception Manager in a high-volume restaurant and a passion for hospitality required.
- Other info: ROKA is committed to inclusivity and welcomes applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.
About the Role
We are seeking an enthusiastic Reception Manager to join our vibrant team at ROKA. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.
Our Reception Managers are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.
Our Ideal Reception Manager
You’ll embody our values and bring:
- A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
- Proven experience as a Reception Manager in a premium, high-volume restaurant environment
- A collaborative spirit, thriving as part of a large and dynamic team
- Skilled running a busy book, and experience with 7Rooms preferable
- A warm, customer-focused approach, with the ability to create memorable moments for every guest
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.
Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.
It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
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Reception Manager employer: Roka Restaurants
Contact Detail:
Roka Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with ROKA's unique dining experience and Japanese cuisine. Understanding their menu and the Robatayaki cooking style will help you connect with the team and demonstrate your passion for hospitality during any interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in high-volume restaurants. Attend industry events or join relevant online groups to make connections that could provide insights or referrals for the Reception Manager role.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed a team in a fast-paced environment. Be prepared to share specific examples of how you inspired your team to deliver exceptional service.
✨Tip Number 4
Research ROKA's values and culture thoroughly. During your interactions, whether in interviews or networking, align your personal values with theirs to demonstrate that you are not just a fit for the role, but also for the company ethos.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Reception Manager position at ROKA. Tailor your application to highlight how your experience aligns with their expectations.
Showcase Your Passion: In your cover letter, express your genuine love for hospitality and Japanese cuisine. Share specific examples of how you've created memorable experiences for guests in previous roles.
Highlight Relevant Experience: Make sure to detail your proven experience as a Reception Manager in a premium, high-volume restaurant environment. Use quantifiable achievements to demonstrate your success in similar roles.
Personalise Your Application: Address your application to the hiring team at ROKA and mention why you are specifically interested in joining their vibrant team. This personal touch can make a significant difference.
How to prepare for a job interview at Roka Restaurants
✨Show Your Passion for Hospitality
Make sure to express your genuine love for hospitality during the interview. Share personal experiences that highlight your enthusiasm for creating memorable dining experiences, especially in a fast-paced environment like ROKA.
✨Demonstrate Team Collaboration
As a Reception Manager, you'll be part of a dynamic team. Be prepared to discuss examples of how you've successfully collaborated with others in previous roles, showcasing your ability to inspire and lead a team while maintaining high standards.
✨Know Your Japanese Cuisine
Familiarise yourself with Japanese cuisine and the unique offerings at ROKA. Being knowledgeable about the menu will not only impress your interviewers but also demonstrate your commitment to providing exceptional service and enhancing the guest experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you turned a challenging guest experience into a positive one, and be ready to share these stories.
