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For Companies At a Glance
- Tasks: Lead the front-of-house team, ensuring exceptional guest experiences and a warm welcome.
- Company: Join ROKA, a vibrant collection of contemporary Japanese restaurants known for their unique dining atmosphere.
- Benefits: Enjoy world-class training, global opportunities, daily family meals, and exclusive dining discounts.
- Why this job: Be part of a renowned brand that values creativity, growth, and excellence in hospitality.
- Qualifications: Experience as a Reception Manager in a high-volume restaurant and a passion for Japanese cuisine.
- Other info: ROKA is committed to inclusivity and welcomes applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Reception Manager – ROKA Restaurants
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.
About the Role
We are seeking an enthusiastic Reception Manager to join our vibrant team at ROKA. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.
Our Reception Managers are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.
Our Ideal Reception Manager
You’ll embody our values and bring:
- A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
- Proven experience as a Reception Manager in a premium, high-volume restaurant environment
- A collaborative spirit, thriving as part of a large and dynamic team
- Skilled running a busy book, and experience with 7Rooms preferable
- A warm, customer-focused approach, with the ability to create memorable moments for every guest
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.
Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.
It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
Reception Manager employer: Roka Restaurants
Contact Detail:
Roka Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with ROKA's unique dining concept and Japanese cuisine. Understanding the menu and the Robatayaki cooking style will not only impress during your interview but also show your genuine passion for the role.
✨Tip Number 2
Highlight your experience in high-volume restaurant environments. Be prepared to share specific examples of how you've managed busy front-of-house operations and maintained exceptional service standards under pressure.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've inspired and motivated your team in previous roles. Share anecdotes that showcase your ability to create a positive work environment and enhance team performance.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Think about how you can create memorable experiences for guests and be ready to share ideas on how to elevate the guest experience at ROKA.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Reception Manager position at ROKA. Tailor your application to highlight how your experience aligns with their expectations.
Showcase Your Passion: In your cover letter, express your genuine love for hospitality and Japanese cuisine. Share specific examples of how you've created memorable experiences for guests in previous roles.
Highlight Relevant Experience: Make sure to detail your proven experience as a Reception Manager in a premium, high-volume restaurant environment. Use quantifiable achievements to demonstrate your success in similar roles.
Personalise Your Application: Address your application to the hiring team at ROKA and mention why you are specifically interested in joining their team. This personal touch can make a significant difference in your application.
How to prepare for a job interview at Roka Restaurants
✨Show Your Passion for Hospitality
Make sure to express your genuine love for hospitality during the interview. Share personal experiences that highlight your enthusiasm for creating memorable dining experiences, especially in a fast-paced environment like ROKA.
✨Demonstrate Team Collaboration
As a Reception Manager, you'll be part of a dynamic team. Be prepared to discuss how you thrive in collaborative settings and provide examples of how you've successfully worked with others to enhance guest experiences.
✨Highlight Relevant Experience
Emphasise your proven experience in a premium, high-volume restaurant environment. Discuss specific challenges you've faced and how you overcame them, showcasing your ability to maintain high standards under pressure.
✨Prepare for Cultural Fit Questions
ROKA values its unique atmosphere and culture. Be ready to answer questions about how your values align with theirs, particularly regarding exceptional service and a warm, customer-focused approach. This will show that you're not just qualified, but also a great fit for their team.
