At a Glance
- Tasks: Lead a vibrant team to deliver exceptional hospitality and guest experiences.
- Company: Join ROKA, a contemporary Japanese dining experience with a global reputation.
- Benefits: World-class training, international opportunities, dining discounts, and meaningful rewards.
- Other info: Inclusive workplace that values creativity, growth, and excellence.
- Why this job: Be part of a renowned brand where your passion for hospitality can shine.
- Qualifications: Experience in hospitality leadership and a passion for exceptional service.
The predicted salary is between 30000 - 40000 € per year.
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.
We are seeking an enthusiastic Assistant General Manager to join our vibrant team at ROKA London. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.
Our Assistant General Manager are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.
As an Assistant General Manager, you sit at the centre of the Roka experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest. Our ideal Assistant General Manager will have the following:
- Operational Excellence: Lead seamless service. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.
- Commercial Performance: Accountability for revenue optimization, labour cost control, and margin management. You will analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
- Team Leadership: Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the future growth of the brand.
- Guest Experience: Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Roka's renowned positioning.
- Presence: You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
Assistant General Manager in Leeds employer: Roka Restaurants
ROKA London is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued for their contributions. With world-class training and global opportunities, employees can grow their careers while enjoying exclusive dining discounts and daily shared meals. Join us at ROKA, where passion meets opportunity in a renowned brand dedicated to delivering outstanding hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Leeds
✨Tip Number 1
Get to know the company culture before your interview. ROKA is all about that vibrant atmosphere and exceptional hospitality, so show us you understand and embody those values. A little research goes a long way!
✨Tip Number 2
Practice your leadership skills! As an Assistant General Manager, you'll need to inspire your team under pressure. Think of examples from your past where you've led a team to success and be ready to share them.
✨Tip Number 3
Be prepared to discuss how you handle guest experiences. ROKA prides itself on exceptional service, so think of ways you've turned a challenging situation into a positive one for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the ROKA family.
We think you need these skills to ace Assistant General Manager in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your Application:Make sure to customise your application to reflect the specific qualities we’re looking for in an Assistant General Manager. Highlight your operational excellence and team leadership skills, and don’t forget to mention your experience in fast-paced environments!
Be Authentic:We value personality and professionalism, so be yourself in your application! Use a friendly tone and let us know what makes you unique. This is your chance to stand out, so don’t hold back on showcasing your individuality.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at ROKA London!
How to prepare for a job interview at Roka Restaurants
✨Know the ROKA Vibe
Before your interview, dive into ROKA's ethos and dining experience. Familiarise yourself with their menu, the Robatayaki style, and the overall atmosphere they create. This will help you connect your passion for hospitality with their unique brand identity.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team under pressure. Highlight how you maintained high standards and inspired your team to deliver exceptional service.
✨Be Data Savvy
ROKA values commercial performance, so brush up on your understanding of key metrics like revenue optimisation and guest feedback analysis. Be ready to discuss how you've used data to drive decisions in previous roles and how you can apply that at ROKA.
✨Prepare for Guest Scenarios
Expect questions about handling demanding guests or high-profile clients. Think of specific situations where you turned a challenging experience into a positive one. This will demonstrate your ability to manage every touchpoint of the guest journey with confidence.
