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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a vibrant restaurant.
- Company: Join ROKA, a renowned collection of contemporary Japanese Robatayaki restaurants in London.
- Benefits: Enjoy world-class training, global opportunities, dining discounts, and daily family meals.
- Why this job: Be part of a high-energy environment where creativity and excellence are celebrated.
- Qualifications: Passion for hospitality and experience in team leadership are essential.
- Other info: ROKA values inclusivity and supports applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Assistant General Manager – ROKA London
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.
About the Role
We are seeking an enthusiastic Assistant General Manager to join our vibrant team at ROKA London. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.
Our Assistant General Manager are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.
Our Ideal Assistant General Manager
As an Assistant General Manager, you sit at the centre of the Roka experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest.
Operational Excellence
- Lead seamless service. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.
Commercial Performance
- Accountability for revenue optimization, labour cost control, and margin management. You'll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
Team Leadership
- Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the future growth of the brand.
Guest Experience
- Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Roka's renowned positioning.
Presence
- You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.
Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.
It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
Assistant General Manager employer: Roka Restaurants
Contact Detail:
Roka Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with ROKA's unique dining experience and menu offerings. Understanding the brand's ethos and culinary style will help you connect with the team and demonstrate your passion for the role during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in high-energy environments like ROKA. Attend industry events or join relevant online groups to meet potential colleagues and gain insights into the company culture.
✨Tip Number 3
Showcase your leadership skills by sharing specific examples of how you've motivated teams in previous roles. Highlighting your ability to inspire others will resonate well with ROKA's focus on teamwork and exceptional service.
✨Tip Number 4
Research current trends in the restaurant industry, particularly in Japanese cuisine and fine dining. Being knowledgeable about industry standards and innovations will position you as a strong candidate who can contribute to ROKA's commitment to quality and excellence.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant General Manager position at ROKA Mayfair. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality management. Emphasise any leadership roles, training experience, and your ability to maintain high standards in service and operations.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your enthusiasm for the ROKA brand. Mention specific examples of how you have led teams, improved guest experiences, or maintained compliance with health regulations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Roka Restaurants
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. ROKA values candidates who are genuinely passionate about creating memorable dining experiences, so share your personal stories and experiences that highlight your love for the field.
✨Demonstrate Leadership Skills
As an Assistant General Manager, you'll need to lead and inspire a team. Be prepared to discuss your previous leadership experiences, how you motivate others, and any specific examples of how you've successfully managed a team in a fast-paced environment.
✨Know the Brand
Familiarise yourself with ROKA's unique offerings and values. Understanding their commitment to quality, innovation, and guest experience will help you align your answers with what they are looking for in a candidate. Mention specific dishes or aspects of their service that resonate with you.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as guest complaints or team conflicts. Think through potential scenarios in advance and prepare structured responses that demonstrate your problem-solving skills and ability to maintain high standards under pressure.
