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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional hospitality and memorable dining experiences.
- Company: Join ROKA, a renowned collection of contemporary Japanese Robatayaki restaurants in London.
- Benefits: Enjoy world-class training, global opportunities, daily family meals, and exclusive dining discounts.
- Other info: ROKA is committed to inclusivity and welcomes applicants from all backgrounds.
- Why this job: Be part of a vibrant culture that values creativity, growth, and excellence in hospitality.
- Qualifications: Experience as a Restaurant Manager or Assistant General Manager in a fast-paced environment is essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.
About the Role
We are seeking an enthusiastic Assistant General Manager to join our vibrant team at ROKA London. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.
Our Assistant General Manager are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.
Our Ideal Assistant General Manager
As an Assistant General Manager, you sit at the centre of the Roka experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest. Our ideal Assistant General Manager will have the following:
Operational Excellence
- Lead seamless service. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.
Commercial Performance
- Accountability for revenue optimization, labour cost control, and margin management. You\’ll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
- Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the future growth of the brand.
Guest Experience
- Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Roka’s renowned positioning.
Presence
- You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.
Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.
It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
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Assistant General Manager employer: Roka Restaurants
Contact Detail:
Roka Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with ROKA's unique dining concept and Japanese cuisine. Understanding the menu and the Robatayaki cooking style will not only impress during your interview but also show your genuine passion for the role.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in premium restaurants. Attend industry events or join relevant online groups to connect with professionals who can provide insights or even referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in fast-paced environments. Highlight your ability to inspire and motivate staff, as this is crucial for the Assistant General Manager role.
✨Tip Number 4
Research ROKA's values and culture thoroughly. Be prepared to discuss how your personal values align with theirs, showcasing your commitment to exceptional hospitality and teamwork during the interview process.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant General Manager position at ROKA Mayfair. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and Japanese cuisine. Mention specific experiences that demonstrate your ability to thrive in a fast-paced environment and your commitment to exceptional service.
Highlight Relevant Experience: In your CV, focus on your previous roles as a Restaurant Manager or Assistant General Manager. Use quantifiable achievements to showcase your leadership skills and ability to inspire a team in delivering outstanding guest experiences.
Showcase Your Personality: ROKA values personality and professionalism. Ensure your application reflects your warm, customer-focused approach. Consider including a brief section about your personal philosophy on hospitality and teamwork.
How to prepare for a job interview at Roka Restaurants
✨Show Your Passion for Hospitality
Make sure to express your genuine love for hospitality during the interview. Share personal experiences that highlight your enthusiasm for creating memorable dining experiences, especially in a fast-paced environment like ROKA.
✨Demonstrate Your Leadership Skills
As an Assistant General Manager, you'll need to inspire and lead your team. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and maintaining high standards of service.
✨Know Your Japanese Cuisine
Familiarise yourself with Japanese cuisine and the Robatayaki style of cooking. Being knowledgeable about the menu and the dining experience will show your commitment to the role and impress your interviewers.
✨Emphasise Your Customer-Focused Approach
Highlight your hands-on, customer-focused approach to service. Discuss specific instances where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with ROKA's values.