At a Glance
- Tasks: Lead and support multiple ROKA restaurants, ensuring exceptional guest experiences.
- Company: Join the vibrant ROKA family, known for contemporary Japanese dining.
- Benefits: World-class training, global opportunities, dining discounts, and recognition for your contributions.
- Other info: Inclusive workplace that values creativity and personal growth.
- Why this job: Be at the heart of a renowned brand and grow your leadership skills.
- Qualifications: Experience in hospitality and strong team leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.
About the Role
We are looking for an ambitious Assistant General Manager to join ROKA London in a unique multi-site leadership role. Initially, you will support several of our London restaurants, bringing consistency, operational excellence, and exceptional guest experiences wherever you go. This position offers unparalleled exposure to different teams and operations, preparing you for your own permanent Assistant General Manager position within one of our ROKA restaurants as the business continues to grow.
Our Ideal Assistant General Manager
- Operational Excellence: Lead seamless service. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.
- Commercial Performance: Accountability for revenue optimisation, labour cost control, and margin management. You'll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
- Team Leadership: Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the future growth of the brand.
- Guest Experience: Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Roka's renowned positioning.
- Presence: You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
Assistant General Manager employer: ROKA Restaurant
ROKA Mayfair is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued for their contributions. With world-class training and global opportunities, employees can grow their careers while enjoying exclusive dining discounts and daily family meals. Join us to be part of a renowned brand that celebrates creativity and excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ROKA Restaurant. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ROKA Restaurant
Don't be shy about reaching out to ROKA Restaurant directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ROKA Restaurant and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ROKA Restaurant
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
