At a Glance
- Tasks: Lead a vibrant team to deliver exceptional hospitality and create memorable guest experiences.
- Company: Join ROKA, a globally renowned brand known for its passion for Japanese cuisine.
- Benefits: Enjoy world-class training, dining discounts, and incredible career growth opportunities.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team that values creativity and excellence in hospitality.
- Qualifications: Experience as a Supervisor or Head Waiter in a high-volume restaurant is essential.
The predicted salary is between 30000 - 32450 £ per year.
We are seeking an enthusiastic Supervisor to join our vibrant team at ROKA Charlotte Street. As a key member of our front‑of‑house management, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. Our Supervisors are dedicated, hands‑on, and thrive in a fast‑paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.
We’ll expect you to embody our values and bring:
- A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
- Proven experience as a Supervisor or Head Waiter in a premium, high‑volume restaurant environment
- A collaborative spirit, thriving as part of a large and dynamic team
- A warm, customer‑focused approach, with the ability to create memorable moments for every guest
Benefits:
- World‑Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job – it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
Floor Supervisor employer: Roka - Charlotte Street
ROKA Charlotte Street is an exceptional employer, offering a vibrant work culture that celebrates creativity and teamwork in the fast-paced world of Japanese cuisine. With world-class training and global opportunities for career advancement, employees are encouraged to grow and excel while enjoying exclusive dining discounts across the Azumi group. Join us to be part of a passionate culinary team dedicated to delivering outstanding service and maintaining our high standards.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roka - Charlotte Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roka - Charlotte Street
Don't be shy about reaching out to Roka - Charlotte Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roka - Charlotte Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roka - Charlotte Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
