At a Glance
- Tasks: Deliver exceptional customer experiences while promoting luxury fragrances.
- Company: Roja London, the world’s most luxurious fragrance house.
- Benefits: Competitive pay, employee discounts, and a vibrant work environment.
- Other info: Be part of a passionate team that values creativity and excellence.
- Why this job: Join a prestigious brand and help customers create lasting memories with fragrances.
- Qualifications: Previous retail experience in luxury fragrance sales is essential.
The predicted salary is between 24000 - 36000 £ per year.
Roja London is widely recognised as the world’s most luxurious fragrance house. We create fragrances rich in personality, using luxury ingredients and craftsmanship to tell stories that resonate around the world. Our fragrances trigger emotions and create memories – ultimately becoming an extension of your personality and a part of your life forever.
Responsibilities
- To ensure individual targets and key performance indicators are monitored and met each month.
- Maintain housekeeping and brand visual merchandising standards.
- Ensure excellent customer experience is always executed and handle customer feedback promptly and courteously.
- Assisting business managers and stock control manager to maintain stock level and integrity.
- Take full direction from management and respond efficiently and promptly to requests and directions.
- Develop a thorough product knowledge and always maintain a professional image and attitude as a brand ambassador.
- Develop clienteling and client loyalty.
- Ensure that daily reports and monthly reports are properly completed and submitted on time.
- Assist managers to acquire retail figures for weekly report.
- Adhering to all policy and guidelines given by the company and the store(s) in which you work.
Key Skills Required
- Effectively communicate with colleagues and the management team.
- Good time keeping.
- Teamwork.
- Direct sales skills and clienteling.
- Exceptional customer service and listening skills.
- The ability to communicate with customers at all levels, be able to create an experience.
Experience
- Previous retail experience of selling a luxury fragrance brand essential.
Retail Salesperson employer: ROJA
Roja London is an exceptional employer that values its employees by fostering a collaborative and luxurious work environment in the heart of London. With a strong emphasis on personal growth, team spirit, and a commitment to excellence, employees are encouraged to develop their skills while being part of a prestigious brand that celebrates the art of fragrance. The company offers competitive benefits and unique opportunities to engage with a discerning clientele, making it a rewarding place for those passionate about luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Salesperson
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Roja London's fragrances and their stories. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios. This will help you feel more confident in handling customer feedback and creating memorable experiences, which is key for a Retail Salesperson.
✨Tip Number 3
Network like a pro! Attend industry events or connect with people on LinkedIn who work in luxury retail. Building relationships can lead to job opportunities that might not be advertised, so don’t be shy about reaching out!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Make sure to highlight your retail experience and how you can contribute to maintaining our high standards at Roja London.
We think you need these skills to ace Retail Salesperson
Some tips for your application 🫡
Show Your Passion for Fragrance:When writing your application, let your love for luxury fragrances shine through! Share any personal experiences or stories that connect you to the world of scents. We want to see how you resonate with our brand's ethos.
Highlight Your Customer Service Skills:Make sure to emphasise your exceptional customer service skills in your application. Give examples of how you've created memorable experiences for customers in the past. Remember, we’re all about making connections!
Be Professional Yet Authentic:While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re looking for someone who can embody our brand and connect with customers on a personal level.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ROJA
✨Know Your Fragrances
Before the interview, dive deep into Roja London's fragrance offerings. Familiarise yourself with their unique ingredients and stories behind each scent. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create memorable experiences, which is key in luxury retail.
✨Emphasise Teamwork and Communication
Roja London values effective communication and teamwork. Be ready to discuss how you've collaborated with colleagues in the past. Share specific instances where your communication skills helped achieve a common goal or improved customer satisfaction.
✨Dress the Part
As a potential brand ambassador, your appearance matters. Dress smartly and in line with the luxury image of Roja London. This shows that you understand the brand's ethos and are ready to represent it professionally.
