At a Glance
- Tasks: Deliver exceptional customer experiences and meet sales targets in a luxury retail environment.
- Company: Roja London, the world's most luxurious fragrance house.
- Benefits: Competitive pay, employee discounts, and a chance to work with luxury products.
- Other info: Dynamic team atmosphere with opportunities for personal growth and development.
- Why this job: Join a prestigious brand and help customers find their signature scent.
- Qualifications: Previous retail experience in luxury fragrances and strong customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
Roja London is widely recognised as the world's most luxurious fragrance house. We create fragrances rich in personality, using luxury ingredients and craftsmanship to tell stories that resonate around the world. Our fragrances trigger emotions and create memories – ultimately becoming an extension of your personality and a part of your life forever.
Responsibilities
- To ensure individual targets and key performance indicators are monitored and met each month.
- Maintain housekeeping and brand visual merchandising standards.
- Ensure excellent customer experience is always executed and handle customer feedback promptly and courteously.
- Assisting business managers and stock control manager to maintain stock level and integrity.
- Take full direction from management and respond efficiently and promptly to requests and directions.
- Develop a thorough product knowledge and always maintain a professional image and attitude as a brand ambassador.
- Develop clienteling and client loyalty.
- Ensure that daily reports and monthly reports are properly completed and submitted on time. Assist managers to acquire retail figures for weekly report.
- Adhering to all policy and guidelines given by the company and the store(s) in which you work.
Key Skills Required
- Effectively communicate with colleagues and the management team.
- Good time keeping.
- Teamwork.
- Direct sales skills and clienteling.
- Exceptional customer service and listening skills.
- The ability to communicate with customers at all levels, be able to create an experience.
Experience
- Previous retail experience of selling a luxury fragrance brand essential.
Retail Salesperson in London employer: ROJA
Roja London is an exceptional employer that values its employees by fostering a collaborative and luxurious work environment in the heart of London. With a strong emphasis on personal growth, team spirit, and a commitment to excellence, employees are encouraged to develop their skills while being part of a prestigious brand that celebrates the art of fragrance. The company offers competitive benefits and unique opportunities to engage with a discerning clientele, making it a rewarding place for those passionate about luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Salesperson in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Roja London's fragrances, their stories, and what makes them luxurious. This knowledge will not only impress during interviews but also help you connect with customers as a true brand ambassador.
✨Tip Number 2
Practice your sales pitch! Role-play with friends or family to refine your direct sales skills. Focus on how to create an exceptional customer experience that resonates with the luxury vibe of the brand.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Roja London team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Retail Salesperson in London
Some tips for your application 🫡
Show Your Passion for Fragrance:When writing your application, let your love for luxury fragrances shine through! Share any personal experiences or stories that connect you to the world of scents. We want to see how you resonate with our brand's values and mission.
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Salesperson role. Highlight your previous retail experience, especially in luxury brands, and showcase your direct sales skills. We appreciate when candidates take the time to align their skills with what we’re looking for!
Emphasise Customer Experience:Since excellent customer service is key for us, include examples of how you've gone above and beyond for customers in past roles. We love to see candidates who understand the importance of creating memorable experiences for clients.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Roja London!
How to prepare for a job interview at ROJA
✨Know Your Fragrances
Before the interview, dive deep into Roja London's fragrance offerings. Familiarise yourself with their unique ingredients and stories behind each scent. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create memorable experiences, which is crucial for a luxury brand.
✨Dress the Part
As a potential brand ambassador, your appearance matters. Dress in a way that reflects the luxury and sophistication of Roja London. This shows that you understand the brand's image and are ready to represent it professionally.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if the company aligns with your values and career goals.
