At a Glance
- Tasks: Lead the End User Computing Team to create a top-notch desktop environment.
- Company: Join the Royal Orthopaedic Hospital, a leading specialist orthopaedic unit in Europe.
- Benefits: Enjoy flexible working arrangements, inclusive culture, and professional development opportunities.
- Other info: Dynamic team environment with a commitment to inclusivity and growth.
- Why this job: Make a real impact in IT while supporting exceptional patient care.
- Qualifications: Strong Windows 11 skills and proven leadership experience required.
The predicted salary is between 45000 - 55000 £ per year.
This is an exciting opportunity for a driven IT professional with strong End User Computing experience and excellent Leadership and Communication skills to join our IT department.
Working in a busy and dynamic environment, you will be responsible for guiding the work of the End User Computing Team providing a leading-edge desktop environment for internal users.
This will include deploying and managing a modern desktop environment (plus supporting infrastructure), defining and delivering the transformation strategy for the desktop environment and contributing to the service operations improvement.
You will already have very strong Windows 11 desktop and Microsoft desktop skills in general and will have proven experience of leading or managing teams.
As the Technical Services Manager - EUC you will ensure our IT Service Desk delivers a high-quality service to end users and that processes are followed to meet business needs, working in close collaboration with Infrastructure and Projects teams to evolve standards for hardware, software and security in the desktop environment to improve Desktop
- Managing the whole desktop computing environment to ensure that laptops, Desktops and other access devices are built and maintained to high standards of performance and security.
- Application Packaging and deployment with Install shield or equivalent applications with modification and creation of custom MSI packages.
- Manage the deployment of desktop images using VDI technologies such as VMware Horizon View.
- Deployment of Windows Apps using an MDM
- User Profile Management techniques regards to Roaming profiles, User Profile Disks and 3rd party technologies (Citrix Profile Manager/Profile unity etc.).
- Auto Provisioning of devices using Azure cloud, Intune device management and dual joining of computers to on-perm AD and Azure AD.
- Manage all EUC service desk incidents and changes to ensure that the appropriate staff are engaged.
- Patch management of windows end user devices (Manage Engine).
- User management (Active Directory, File services, printing).
- Cyber Security hardening of desktop images to provide users a secure, on-demand and scalable computing environment.
- Change Management should be used for any changes to image versions and the post holder must manage this process.
- Work with Cyber Security, IT Compliance & Risk Management to maintain low operational risks.
- Manage the EUC Team which consists of 4 members of the team. Ensure relevant PDR’s, Training and developments are completed.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe.
We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience.
We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer.
We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.
Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
For further details / informal visits contact: Name: Daniel Bayliss Job title: Deputy Head of Technical Services Email address: daniel. bayliss@nhs. net Telephone number: 01218273818
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Technical Services Manager - EUC in Birmingham employer: ROHFT Careers
The Royal Orthopaedic Hospital NHS Foundation Trust is an exceptional employer, offering a unique apprenticeship opportunity for aspiring Pharmacy Technicians. With a commitment to inclusivity and flexible working arrangements, employees benefit from a supportive work culture that prioritises professional growth and development through on-the-job training and academic study. Join a leading specialist orthopaedic unit where you can make a meaningful impact while advancing your career in a nurturing environment.
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We think this is how you could land Technical Services Manager - EUC in Birmingham
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Technical Services Manager - EUC in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ROHFT Careers.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ROHFT Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ROHFT Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
