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- Tasks: Provide admin support to the POAC team and enhance patient communication.
- Company: Join a forward-thinking healthcare provider committed to inclusivity.
- Benefits: Flexible working arrangements, inclusive culture, and career development opportunities.
- Why this job: Make a positive impact on patient experiences while gaining valuable admin skills.
- Qualifications: Strong communication skills and a willingness to learn.
- Other info: Apply early as the vacancy may close sooner than expected.
The predicted salary is between 23970 - 25674 £ per year.
To provide admin support to the POAC team, including both clinical and admin staff to ensure effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.
Please be aware that this job vacancy may close earlier than the advertised date if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application as soon as possible. Please Note: Previous applicants need not to apply.
Responsibilities- Provide administrative support to the POAC Ward Manager, Admin Team and Admin Manager, incorporating printing, photocopying and filing.
- Provide accurate information for the POAC admin manager and Ward Manager.
- Attend and participate in Team meetings.
- Adhere to Trust policies and procedures.
- Update Synopsis entries to provide the minimum level of information needed.
- Assist patients, if required, in order for them to complete their Health Questionnaire on Synopsis.
- Contact patients by telephone to remind them to complete their Health Questionnaire and assist them with this if required to enable triage nurses to make decision on level of assessment required.
- Check and cross reference upcoming clinics to ensure the majority of patients have completed Health Questionnaires prior to their assessments to assist with patient flow through the department.
- Based on nurses station or main reception answering incoming calls – taking messages as and when needed and liaising with appropriate staff to action those messages.
- Ensure case notes are available for all patients attending the pre‑operative assessment centre. This may include retrieving notes from medical records library, secretaries offices etc.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work. We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered. The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities. If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
POAC Administration Support Clerk in Birmingham employer: ROHFT Careers
Contact Detail:
ROHFT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land POAC Administration Support Clerk in Birmingham
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the POAC team and their work. This will help you understand their needs and show that you're genuinely interested in contributing to a positive patient experience.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with patients and staff, make sure you can clearly express your thoughts. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you get the chance, reach out to the hiring manager or team members on LinkedIn. A friendly message can help you stand out and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application as soon as possible to avoid missing out. The sooner you apply, the better your chances of landing that interview!
We think you need these skills to ace POAC Administration Support Clerk in Birmingham
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what the POAC Administration Support Clerk role is all about. Familiarise yourself with the responsibilities and think about how your skills match up. This will help us see why you're the perfect fit!
Tailor Your Application: Don’t just send in a generic application! Make sure to tailor your CV and cover letter to highlight your relevant experience and skills that align with the job description. We love seeing how you can contribute to effective communication and a positive patient experience.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since this role involves liaising with patients and staff alike!
Apply Early: Remember, this job might close earlier than expected if we get enough applications. Don’t wait until the last minute—get your application in as soon as you can through our website to avoid disappointment!
How to prepare for a job interview at ROHFT Careers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the POAC Administration Support Clerk. Familiarise yourself with tasks like providing admin support, managing patient communications, and ensuring effective information flow. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with patients and multidisciplinary teams, be prepared to discuss your communication style. Think of examples where you've effectively communicated in previous roles, especially in challenging situations. This will show that you can contribute to a positive patient experience.
✨Prepare for Team Dynamics
The job requires attending team meetings and collaborating with various staff members. Be ready to talk about your experience working in teams. Highlight how you’ve contributed to team success and how you handle differing opinions. This will illustrate your ability to fit into their team culture.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. You might ask about the team’s current challenges or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.