At a Glance
- Tasks: Provide admin support in a busy booking centre and assist patients and staff.
- Company: Join the Royal Orthopaedic Hospital, a leading specialist unit in Europe.
- Benefits: Flexible working arrangements, inclusive culture, and career development opportunities.
- Other info: Supportive environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Strong communication skills and ability to work in a team.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities include providing administrative support in the booking centre using the electronic booking system and assisting patients, clinicians, and other Trust staff. You will take calls from patients, carers, members of the public, and Health/Social Care staff, adhering to policies and procedures while maintaining strict confidentiality regarding all information concerning patients and staff in accordance with Caldicott Guidance and the Data Protection Act 1998. You will use IT packages and systems, working as part of a team and individually to provide high-quality booking services. An effective and efficient, customer-friendly service will be provided to all patients and carers. You will answer telephone enquiries within the busy call centre from patients and other healthcare departments/professionals. Electronic and paper referrals are processed daily, e.g., date-stamped and monitored upon receipt using any necessary electronic systems.
About the Trust: The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally, and internationally. Our Trust is a very special hospital; big enough to deliver world-class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we are always on the lookout for passionate people to join our award-winning team. The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work. We are a Disability Confident Leader and offer a range of inclusive, family-friendly, and flexible working arrangements and policies to support our people in the workplace. Flexible working requests will be considered. The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities. If you have a disability and need any support with your application or require any reasonable adjustments to be implemented, please do get in touch with the Recruiting Manager for this position so that the team can support you.
Contact: For further details or informal visits, contact: Name: Manjit Johal, Job title: Appointments Manager, Email address: m.johal@nhs.net, Telephone number: 0121 685 4000, Manjit Johal, Outpatients & Appointments Manager, 0121 812 3578.
Patient Access Clerk in Birmingham employer: ROHFT Careers
The Royal Orthopaedic Hospital NHS Foundation Trust is an exceptional employer, offering a unique working experience in the West Midlands. With a commitment to inclusivity and flexible working arrangements, we foster a supportive environment where employees can thrive both personally and professionally. Join our award-winning team and contribute to delivering world-class orthopaedic services while enjoying opportunities for growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Clerk in Birmingham
✨Tip Number 1
Get to know the Trust! Research the Royal Orthopaedic Hospital and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls from patients and healthcare professionals, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with electronic booking systems and other relevant software. If you can demonstrate your tech-savviness during the interview, it’ll give you a leg up on the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Patient Access Clerk in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of a Patient Access Clerk. We want to see how you can contribute to our team and provide that customer-friendly service we pride ourselves on.
Showcase Your IT Skills:Since you'll be using electronic booking systems, it's essential to mention any relevant IT experience you have. We love tech-savvy candidates who can navigate systems efficiently, so don’t hold back on sharing your expertise!
Emphasise Teamwork and Communication:This role involves working closely with patients and healthcare professionals, so highlight your ability to work in a team and communicate effectively. We value those who can handle busy call centres with a friendly attitude and professionalism.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you're keen on joining our amazing team!
How to prepare for a job interview at ROHFT Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Access Clerk. Familiarise yourself with the electronic booking system and the importance of maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be taking calls from patients and healthcare professionals, practice clear and friendly communication. You might want to role-play common scenarios with a friend or family member. This will help you feel more comfortable and prepared for the busy call centre environment.
✨Show Your Team Spirit
The job requires working both individually and as part of a team. Be ready to share examples of how you've successfully collaborated with others in the past. Highlighting your ability to work well in a team will demonstrate that you fit into their inclusive culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they ensure a customer-friendly service. This shows your enthusiasm for the role and helps you gauge if the Trust is the right fit for you.
