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- Tasks: Provide essential secretarial support to clinicians and manage patient records efficiently.
- Company: Join a forward-thinking healthcare trust committed to inclusivity and flexibility.
- Benefits: Enjoy flexible working arrangements, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Strong communication skills and proficiency in IT systems are essential.
- Other info: Be part of a diverse team that values your unique contributions.
The predicted salary is between 29970 - 36483 £ per year.
To work flexibly as part of a team providing full and comprehensive secretarial administrative support for the Clinicians and Medical Secretaries in the Pain and MSK Service, in accordance with National targets and the Trust’s Patient Access Policy. Undertaking a range of secretarial and administrative duties for the services, to ensure patients’ health records are maintained to the highest standard. To ensure appointments and supporting clinic correspondence are sent to patients and other medical professionals in a timely manner. All contact with patients will be dealt with effectively and efficiently.
The use of various IT systems and packages will be pivotal to this role, including PAS, TPro (digital dictation system) and Microsoft Office packages. To assist with the typing of all correspondence relating to outpatient and in patients, as well as typing departmental correspondence. Regularly liaising with Clinical Service Support Manager to ensure departmental key performance indicators are achieved. Managing Clinician’s diaries. Arrange patients follow up appointments (scan reviews) as required using PAS system and liaise with appropriate departments.
Receive enquiries from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate. Liaise professionally with all departments regarding admissions, waiting lists, and cancellations ensuring hospital policies are adhered to. To provide cross cover for secretarial team during annual leave and sickness. To validate weekly primary targeting list (PTL) as delegated by the Clinical Service Support Manager. Co-operate in the introduction of new procedures, policies or technology, assisting managers in its implementation. To set up and maintain filing systems ensuring all documents are accurately and appropriately archived.
Receive phone calls from patients, relatives and GPs. Ensure they are dealt with in a timely manner or passed to the appropriate secretary as required, maintaining the highest possible customer care at all times.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work. We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered. The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities. If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Medical Secretary in Birmingham employer: ROHFT Careers
Contact Detail:
ROHFT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the medical field, especially those who have worked as secretaries. They can give you insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on how you can showcase your organisational skills and experience with IT systems like PAS and Microsoft Office.
✨Tip Number 3
Be proactive! If you see a job listing on our website that fits your skills, don’t just apply—follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay flexible and open-minded! The role of a Medical Secretary can vary, so be ready to adapt to different tasks and responsibilities. Highlight your ability to manage diaries and handle patient enquiries effectively during interviews.
We think you need these skills to ace Medical Secretary in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Secretary role. Highlight your secretarial and administrative skills, especially any experience with IT systems like PAS or Microsoft Office. We want to see how you can support our clinicians effectively!
Showcase Your Communication Skills: Since you'll be dealing with patients and staff regularly, it's crucial to demonstrate your communication skills. Use examples in your application that show how you've handled enquiries or resolved issues efficiently in the past.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, make sure to double-check for any typos or errors. We appreciate candidates who take pride in their work and maintain high standards!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ROHFT Careers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Secretary. Familiarise yourself with the key tasks mentioned in the job description, such as managing diaries, handling patient enquiries, and using IT systems like PAS and TPro. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As a Medical Secretary, effective communication is crucial. Prepare examples of how you've successfully dealt with patient enquiries or liaised with different departments in previous roles. Highlight your ability to maintain professionalism and customer care, even in challenging situations, to impress the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about past experiences where you had to resolve issues or manage multiple tasks simultaneously. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Adaptability
The role requires flexibility and the ability to adapt to new procedures and technologies. Be prepared to discuss times when you've successfully adapted to changes in the workplace. This could include learning new software or adjusting to new policies, which will show that you're a team player who can thrive in a dynamic environment.