The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an IT Service Delivery Manager to oversee IT support across the Contact Centre and field-based Desktop Support teams. This role focuses on delivering high-quality user support and coordinating IT services across multiple teams.
You will drive ITIL-aligned practices, manage incidents to meet SLAs, and guide project teams on IT improvements, including knowledge base development and automation initiatives.
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IT Support & Service Delivery Lead in Birmingham employer: ROHFT Careers
The Royal Orthopaedic Hospital NHS Foundation Trust is an exceptional employer, offering a unique working experience in the West Midlands where world-class services meet a compassionate and inclusive culture. As a leader in safeguarding and vulnerabilities, you will have the opportunity to make a significant impact on patient care while benefiting from flexible working arrangements and a commitment to professional development. Join our award-winning team and be part of an organisation that values diversity and fosters a supportive environment for all staff.
