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- Tasks: Support patients in completing questionnaires and manage data collection for clinical outcomes.
- Company: Join the Royal Orthopaedic Hospital, a leading specialist unit in Europe.
- Benefits: Flexible working arrangements, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing valuable skills in healthcare.
- Qualifications: Experience in outpatient settings and strong communication skills required.
- Other info: Be part of an award-winning team committed to inclusivity and diversity.
The predicted salary is between 36000 - 60000 £ per year.
The post holder will provide customer service support to patients attending the Outpatient Department at The Royal Orthopaedic Hospital. The post holder will help patients complete their questionnaires either face to face or over the telephone ensuring the provision of an efficient and effective service. The post holder will work under the supervision of the Clinical Effectiveness Manager, to ensure that the Trust has a robust clinical outcomes collection process. The post holder will be responsible for the validation and submission of patient outcomes data onto the Trust's clinical effectiveness platform 'Amplitude' and mandatory data to the National Joint Registry (NJR) and Patient Reported Outcomes Measures (PROMS) on every eligible patient who undergoes surgery within ROH. Prompt reporting of surgical data is now a core requirement by Commissioners. The post holder will be expected to coordinate the collection and submission of all of the surgical-specific in a timely fashion, ensuring the department meets all reporting and outcome deadlines.
Responsibilities
- Utilising the clinical outcomes system "Amplitude" to view and print out daily Consultant clinic lists.
- Identify patients that require questionnaire responses that are attending the Outpatient.
- Providing support to patients attending the Outpatient Department with completing questionnaires on electronic devices.
- Working alongside Outpatient Department colleagues and Consultants to identify patients that require support completing questionnaires.
- Respond to all enquiries and contact with members of the public and staff of all disciplines with tact, sensitivity, and confidentiality at all times.
- Deal with general enquiries and providing information such as direction or waiting times.
- Regular review of own systems and working practice and put forward proposals for changes to working practice and procedures.
- Ensuring urgent matters are brought to the attention of the appropriate person in a timely fashion reporting any problems or issues to senior staff and seeking clarification if unsure of procedure(s).
- Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies.
Requirements / Qualifications
- Experience of working in an outpatient setting or similar environment handling patient data and questionnaires.
- Strong communication skills, both face to face and by telephone, with patients and colleagues.
- Experience with data collection, validation and reporting, preferably within a healthcare context.
- Ability to work under supervision and to meet reporting deadlines.
- Commitment to confidentiality and data protection policies.
About the Trust
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally. Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we’re always on the lookout for passionate people to join our award-winning team. The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work. We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered. The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Audit and Research Co-coordinator in Birmingham employer: ROHFT Careers
Contact Detail:
ROHFT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audit and Research Co-coordinator in Birmingham
✨Tip Number 1
Get to know the role and the Trust! Research The Royal Orthopaedic Hospital and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with patients and colleagues, it's crucial to demonstrate strong verbal skills. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Be proactive! If you have any questions about the application process or the role itself, don’t hesitate to reach out to Jodie Stokes. Showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with the systems used in the role.
We think you need these skills to ace Audit and Research Co-coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Audit and Research Co-coordinator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since strong communication is key in this role, give examples in your application of how you've effectively communicated with patients or colleagues in the past. We want to see your ability to handle enquiries with tact and sensitivity!
Highlight Your Data Experience: Mention any experience you have with data collection, validation, and reporting, especially in a healthcare context. This will help us see that you're ready to tackle the responsibilities of managing patient outcomes data.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at ROHFT Careers
✨Know Your Stuff
Make sure you understand the role of an Audit and Research Co-ordinator. Familiarise yourself with the clinical outcomes system 'Amplitude' and the importance of patient data collection. This will show your enthusiasm and readiness to contribute from day one.
✨Practice Your Communication Skills
Since strong communication is key in this role, practice how you would explain complex information clearly and sensitively. Role-play with a friend or family member to get comfortable with both face-to-face and telephone interactions.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you would handle specific situations, like dealing with a distressed patient or ensuring data confidentiality. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to maintain confidentiality.
✨Show Your Commitment to Confidentiality
Understand the Data Protection Act and related policies. Be prepared to discuss how you would ensure patient confidentiality in your work. This will highlight your professionalism and alignment with the Trust's values.
