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- Tasks: Join our team to provide essential clerical and receptionist support in a dynamic healthcare environment.
- Company: The Royal Orthopaedic Hospital NHS Foundation Trust, a leading specialist orthopaedic unit.
- Benefits: Inclusive culture, flexible working arrangements, and opportunities for personal growth.
- Why this job: Make a real difference in patient experiences while developing your skills in a supportive team.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of an award-winning team committed to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
To work as part of a team to provide clerical and receptionist support to the Admissions and Day Case Unit. Effectively communicating with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.
Responsibilities:
- Welcome patients to the Admissions and Day Case Unit in a professional and courteous manner.
- Liaise with relatives and carers.
- Admit patients on PAS.
- Update patient demographics on PAS and generate the relevant documentation for the patients’ admission.
- Monitor the waiting area, being observant and conscious of the flow of patients in the Unit ensuring patients move through the Unit in accordance with the Theatre schedule and Trust policies and procedures.
- Monitor and update the patient activity and assist Nursing/Theatre staff with the patient journey through the Unit.
- Record Ward attendances on PAS and inform coding team.
- Transfer patients on PAS to Wards as appropriate.
- Discharge patients on PAS.
- Book review appointments for patients following advice from Nursing staff.
- Record VTE Assessment data and report information.
- Record cancellations on PAS/ORMIS/THEATREMAN and liaise with the Bed manager, Medical Secretaries, Medical Secretary Team Leaders, Scheduled Care Coordinators, and other relevant staff in a timely manner.
- Ensure case notes are available for all patients attending the Admissions and Day Case Unit.
- Ensure all relevant clinical annotation is filed in the case notes prior to admission.
- Prepare paperwork and case notes for future admissions.
- Ensure all clinical documentation is filed correctly in the case notes.
- Track case notes in and out of the Admissions and Day Case Unit on PAS.
- Deliver case notes to the Coding Office daily in a timely manner.
- Ensure all calls into ADCU Reception are answered in a courteous and timely manner.
- Coordinate and book hospital transport for patients when required.
- Access and update all relevant information systems including PAS, ORMIS, and other systems deemed appropriate by the team leader and Senior Sister.
- Provide administrative support to the ADCU and Ward Manager incorporating printing, photocopying and faxing.
- Order stationery and ensure adequate stock levels are maintained.
- Open and distribute post and action emails promptly.
- Work as a team providing cover for annual and sick leave.
- Provide accurate information for the ADCU Manager and Ward Manager.
- Attend and participate in Team meetings.
- Adhere to Trust policies and procedures.
About the Trust:
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally. Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we’re always on the lookout for passionate people to join our award-winning team. The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work. We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered. The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities. If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
For further details / informal visits contact:
Name: Katie Reed
Job title: Office Manager
Email address: katie.reed11@nhs.net
Telephone number: 0121 812 3531
ADCU Receptionist in Birmingham employer: ROHFT Careers
Contact Detail:
ROHFT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ADCU Receptionist in Birmingham
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Admissions and Day Case Unit. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend or family member to boost your confidence in handling inquiries and providing information clearly and courteously.
✨Tip Number 3
Showcase your organisational skills! During the interview, share examples of how you've managed multiple tasks or prioritised responsibilities in previous roles. This will demonstrate your ability to keep things running smoothly in a busy environment like the ADCU.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace ADCU Receptionist in Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and match your qualifications with what we’re looking for in an ADCU Receptionist.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand – we want to get to know you without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our Trust there.
How to prepare for a job interview at ROHFT Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an ADCU Receptionist. Familiarise yourself with the key tasks like admitting patients on PAS and liaising with the multidisciplinary team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a receptionist, effective communication is crucial. Practice how you would greet patients and handle inquiries. You might even want to role-play with a friend to get comfortable with the types of questions you might face, especially around patient interactions and teamwork.
✨Showcase Your Organisational Skills
The job involves a lot of administrative tasks, so be ready to discuss your organisational skills. Think of examples where you've successfully managed multiple tasks or maintained accurate records. Highlighting your ability to keep things running smoothly will impress the interviewers.
✨Emphasise Teamwork and Flexibility
Since you'll be working as part of a team, it's important to demonstrate your ability to collaborate and adapt. Share experiences where you've worked well with others or adjusted to changing circumstances. This will show that you can contribute positively to the team dynamic at the Trust.
