Directorate Support Manager **subject to AFC evaluation**
Band 5
Job overview
We are seeking an experienced, motivated and highly organised Directorate support Manager to join our busy and fast‑paced Cardiac Services Directorate. This is an excellent opportunity for a confident leader who thrives in a pressured environment, can coordinate complex administrative workflows, and is committed to delivering high‑quality support to clinical teams and patients.
About the Role
As the Cardiac Services Team Leader , you will oversee the day‑to‑day running of the administrative service across Cardiology and associated sub‑specialties. You will ensure the delivery of efficient, patient‑centred administrative processes that support safe clinical care, smooth patient pathways and strong operational performance.
You will lead a team of administrative staff, providing clear direction, coaching, performance management and professional development. You will work closely with consultants, matrons, physiologists and operational managers to maintain high standards of communication, scheduling, data quality and service coordination.
Main duties of the job
Operational leadership — Lead day‑to‑day delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management — Line‑manage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality — Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement — Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance — Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination — Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputise at meetings when required.
Operational flexibility — Provide cross‑cover during staffing pressures, participate in on‑call rota and adapt to changing service priorities.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Operational leadership — Lead day‑to‑day delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management — Line‑manage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality — Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement — Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance — Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination — Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputize at meetings when required.
Operational flexibility — Provide cross‑cover during staffing pressures, participate in on‑call rota and adapt to changing service priorities.
Person specification
Experience
Qualifications
- NVQ level III or equivalent experience in a similar NHS role
- Degree or equivalent experience
Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.
Visa/Sponsorship Information
In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit : Health and Care Worker Visa or Skilled Worker Visa .
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Julie williams Job title Directorate Manager Email address julie.williams212@nhs.net Telephone number 01902 694142 Additional information
Please contact Julie Williams Directorate Manager for further details
Tel -01902 694142
Email - Julie.williams212@nhs.net
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Directorate Support Manager **subject to AFC evaluation** in Wolverhampton employer: ROH
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