Referral & Booking Administrator (Clinical Genetics)

Main area Clinical Genetics Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 337-NP-1031DG

Employer London North West University Healthcare NHS Trust Employer type NHS Site Clinical Genetics - North West Thames, Regional Genetics Centre Town Harrow Salary £30,630 - £32,346 Inclusive of HCAS Per Annum - Pro Rata Salary period Yearly Closing 26/10/2026 23:59

Referral & Booking Administrator (Clinical Genetics)

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us #WeAreLNWH

Our vision at London North West University Healthcare NHS Trust is to put "Quality at our HEART". Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

• H onesty
• A ccountability
• T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."

Right to Work

If you require sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa requirements before completing your application.

Due to recent changes to the UK immigration rules affecting Skilled Worker Visas, Global Business Mobility routes, skill level requirements and salary thresholds, please ensure that you meet the eligibility criteria to live and work in the UK before applying. Further information is available via Visas and immigration - GOV.UK .

Job overview

To provide comprehensive administration services to support all functions of the local integrated service hub or individual service. To deliver an effective and timely referral management and appointment booking service for referrers and to support patients and patient carers through the patient pathway for a range of clinical services. To support more complex pathway functions as required, with direct contact with clinical staff and other professionals within the local health economy.

The post holder will be required to undertake a wide range of tasks, including effective appointment booking, accurate data entry on the relevant clinical system, processing of referrals, scanning, uploading and processing of clinical information, the use of electronic call handling systems where required, and to follow Standard Operating Procedures (SOPs) to ensure that all other duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

Teamwork will be essential within this role and the postholder will be required to develop skills to be able to cover all aspects of administration within the service team or local integrated hub.

Main duties of the job

• Daily management of own workload, seeking clarification from the Pathway Co-ordinator/Office Manager as required.
• To undertake any other administrative duties which are appropriate for the banding, as requested by senior staff e.g ordering stock/equipment via e-procurement, receipt and distribution of goods deliveries, collating information for completion of positive returns/travel expense forms etc.
• Regular monitoring of generic email accounts and taking appropriate action.
• Attend regular team meetings and take minutes as necessary.
• To be familiar and comply with Trust and departmental policies, procedures, protocols and guidelines.
• To act as a responsible team member, reporting/solving problems as they arise.
• To meet Trust requirements for statutory and mandatory training.
• To participate in the annual appraisal process, undertaking any training required for the post holder to fully carry out their duties, or as identified in the Personal Development Plan (PDP).
• To contribute to the control of risk and report identified issues immediately, using the Trust Incident reporting system for any incident, accident or near miss involving patients, service users, carers, staff, contractors or members of the public.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person specification

Education/Qualifications

• Educated to A Level/NVQ level 3 or equivalent experience

Knowledge and experience

• Extensive experience of Microsoft Office applications and database software
• Experience of using Cerner or another EPR system
• Previous NHS experience
• Understanding of the RTT waiting times guidance.
• Experience of monitoring waiting times data

Skills, abilities and attributes

• High standard of written and verbal communication skills
• Ability to work as part of a team and use own initiative
• Time management

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Shavonne Walker Job title Clinical Genetics, Service Manager Email address shavonne.walker@nhs.net Telephone number 02088692758 Additional information

North west Thames regional genetic service, St Marks Hospital (Northwick Park) Level 8.

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