Customer Trust Lead in London

At Rogo, we are building Wall Street's first true AI analyst. Our mission is to empower finance professionals at the world’s top investment banks, private equity funds, and investment firms with AI that delivers unparalleled speed, accuracy, and insight. We are not just improving financial workflows; we are redefining them from the ground up.

This is a unique opportunity to join a generational company at a key inflection point. With a rapidly growing client base, proven product-market fit, and backing from world-class investors, we are scaling quickly and defining a new category of enterprise AI.

Our team is sharp, motivated, and deeply committed to the mission. We operate with intensity, take ownership of complex problems, and stay relentlessly focused on our users. If you thrive in a fast-paced environment, demand excellence, and want to help build the future of finance, we invite you to join us.

Rogo is hiring a Customer Trust Lead to own our customer trust, security assurance, and compliance programs as we scale globally. You will ensure that when our customers ask hard questions about our security posture, they get clear, accurate, and timely answers. This is a hands-on, high-ownership role. You will spend a significant amount of your time directly engaging with customers, leading security review calls, navigating due diligence processes, and building trusted relationships with enterprise security and risk teams.

What You Will Own:

• Customer-facing security engagements, leading calls with enterprise security and risk teams, articulating Rogo's security architecture, and building trusted relationships.
• End-to-end lifecycle of customer security questionnaires, due diligence reviews, and third-party risk assessments, ensuring every response is accurate and consistent.
• Rogo's response library, including standardised answers, evidence packages, and reusable content.
• Compliance across frameworks relevant to our customers and jurisdictions: SOC 2, ISO 27001, ISO 42001, EU AI Act, UK Cyber Essentials, and GDPR.
• Trust documentation, partnering with Security and Engineering to translate technical controls into language that builds confidence.
• Pattern recognition across customer inquiries, surfacing recurring themes and gaps.
• Scalable workflows and tooling that keep pace with our growing customer base.

Great Candidates Often:

• Have 5+ years of experience in GRC, compliance, or customer-facing security roles at a SaaS or cloud-native company.
• Have a strong technical foundation, comfortable with architecture diagrams, network security controls, encryption, IAM, and container security.
• Have spent real time working through security questionnaires and customer due diligence.
• Can translate complex technical security concepts into clear, precise written and live responses.
• Understand common enterprise security expectations across cloud infrastructure, access control, data protection, and incident response.
• Are highly organised and thrive managing many parallel workstreams.
• Have a bias toward building repeatable processes rather than firefighting every request.

Bonus:

• Experience supporting financial services customers on security, risk, and compliance topics.
• Exposure to cloud security concepts (GCP/AWS, Kubernetes, IAM).
• Experience building and implementing trust automation or questionnaire management platforms.
• Relevant certifications (CISA, CRISC, CISM, CISSP, ISO 27001 Lead Auditor).
• Familiarity with AI-specific compliance considerations (EU AI Act, ISO 42001, model security).

Who You Are:

• You thrive in fast-paced environments and care a lot about what you do.
• You are ambitious and enjoy solving problems that others think are impossible.
• You are curious and find joy in learning about AI, technology, and finance.
• You are an owner, autonomous, self-directed, and comfortable working with ambiguity.
• You are collaborative, organized, thoughtful, and kind.

Why Join Rogo?

• Exceptional traction with the world’s largest investment banks, hedge funds, and private equity firms.
• World-class team, taking talent density seriously.
• Velocity, working fast means you learn a lot and constantly take on more.
• Frontier technology, developing cutting-edge AI systems.
• Cutting Edge Product, creating tools that make people smarter and reinventing finance.