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For Companies At a Glance
- Tasks: Lead and grow our FM division while ensuring top-notch service delivery.
- Company: Dynamic facilities management company with ambitious growth plans.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in a growing business and develop your leadership skills.
- Qualifications: Experience in hard FM services and strong client relationship skills.
- Other info: Join a vibrant team focused on innovation and excellence.
The predicted salary is between 65000 - 91000 £ per year.
Department: Facilities Management
Reports to: Managing Director
Start Date: January (interviews available immediately)
Salary: c. £65,000 + package (with significant growth & development opportunity)
Purpose of the Role
Our client is seeking an experienced FM Operations Manager to take full ownership of their hard-services–led FM division, currently turning over c. £1.5m with ambitious plans for expansion over the next three years. The successful individual will play a key role in driving growth, strengthening operational delivery, and developing new and existing client relationships.
Key Responsibilities
- Operational & Commercial Leadership
- Full accountability for FM service delivery, including health & safety, operational performance, and commercial outcomes.
- Ensure all services meet or exceed KPIs, SLAs, and compliance standards.
- Oversee and refine internal FM processes, procedures, and best-practice frameworks.
- Business Growth & Work Winning
- Lead the growth of the FM division through enhanced performance, increased client value, and acquisition of new clients.
- Leverage your own network of industry relationships to open doors, win work, and expand the client base.
- Manage and deliver all business development activity, including PQQs and bid submissions.
- Client Relationship Management
- Act as the key point of contact for all FM clients, ensuring strong, trusted, long-term relationships.
- Regularly engage with clients to understand needs, identify improvements, and embed innovation within service delivery.
- Team Leadership & Development
- Manage operational, commercial, helpdesk, and engineering teams.
- Hold weekly team meetings, monthly one-to-ones, and performance reviews.
- Provide coaching, leadership and structure to ensure the team operate efficiently and achieve all deadlines and targets.
- Work closely with the supply chain, negotiating rates and managing performance to ensure value and reliability.
Person Specification
The ideal candidate will be:
- Energetic, self-driven, and ambitious, with a desire to help grow a developing FM business.
- Experienced within hard FM services, ideally from a contractor background.
- Commercially strong, with the ability to deliver good margins while maintaining high service quality.
- Able to bring existing relationships and demonstrate a successful track record in work winning.
- An excellent communicator with proven client-facing experience.
- Skilled in managing KPIs, SLAs, and CAFM systems.
- Knowledgeable in Health & Safety legislation and best practice.
- Experienced in leading, coaching, and developing operational teams, including engineers.
Operations Manager - FM in Hale employer: Rogers McHugh Recruitment
Contact Detail:
Rogers McHugh Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - FM in Hale
✨Network Like a Pro
Get out there and connect with people in the FM industry! Attend events, join online forums, and don’t be shy about reaching out to your existing contacts. We all know that who you know can sometimes be just as important as what you know.
✨Showcase Your Achievements
When you get the chance to chat with potential employers, make sure to highlight your past successes in operations management. We want to hear about how you’ve driven growth and improved service delivery – numbers and examples are key!
✨Be Ready for the Interview
Prepare for those interviews by researching the company and understanding their current challenges. We recommend practising common interview questions and having a few insightful questions ready to ask them too. It shows you’re genuinely interested!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive opportunities listed that you won’t find anywhere else.
We think you need these skills to ace Operations Manager - FM in Hale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in FM services, leadership skills, and any relevant achievements that align with the job description. We want to see how you can drive growth and operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for facilities management and how your background can help us achieve our ambitious plans for expansion.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet KPIs and SLAs. We love numbers, so if you’ve improved performance or increased client satisfaction, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Rogers McHugh Recruitment
✨Know Your FM Inside Out
Make sure you brush up on your knowledge of hard FM services and the specific challenges they face. Understand the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial in this role, as well as any relevant health and safety legislation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and driving operational performance. Be ready to discuss how you've led teams to meet targets and how you’ve developed talent within your team. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Demonstrate Business Growth Strategies
Think about how you can contribute to the growth of the FM division. Be prepared to share your ideas on enhancing client value and acquiring new clients. If you have a network of industry contacts, mention how you could leverage those relationships to benefit the company.
✨Engage with Client Relationship Management
Since client relationships are key in this role, come prepared with examples of how you've successfully managed client expectations and built long-term partnerships. Show that you understand the importance of regular engagement and innovation in service delivery.
