At a Glance
- Tasks: Be the go-to person for solving maintenance issues and keeping things running smoothly.
- Company: Join a leading building engineering and facilities management business with a supportive team.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for overtime.
- Other info: Full training provided, with excellent career growth opportunities in a stable environment.
- Why this job: Make a real difference by helping customers and engineers while developing your skills.
- Qualifications: Experience in an office role and strong communication skills are key.
About you
You are someone who enjoys solving problems and keeping things moving. You stay calm when people need your help and you are happy juggling different tasks throughout the day. You are organised, proactive and confident making decisions. You do not need refrigeration experience because full training will be provided. What matters is your attitude. If you enjoy finding solutions, can communicate clearly and have worked in an office environment before, this could be a great fit.
If you have worked within construction, facilities management or an engineering business, that would be an advantage, although it is certainly not essential.
Your experience
You will already have experience working in an office based role where you have dealt with customers, clients or engineers. You might have worked as a Helpdesk Coordinator, Service Coordinator, Administrator, Scheduler, Customer Service Advisor, Service Desk Advisor or in another busy office environment where prioritising work and communicating with different people has been part of your day. You are comfortable using computer systems, managing multiple tasks at once and making sensible decisions when priorities change.
What you will be doing with your experience
You will be the first point of contact for maintenance calls relating to refrigeration issues across a nationwide retail estate. Your job is to understand the problem, ask the right questions and decide whether the issue can be resolved remotely before arranging for an engineer to attend. Your ability to think logically and communicate clearly will help reduce unnecessary call outs while making sure genuine faults are dealt with quickly.
You will work on a six week rota covering five days out of seven. Three weeks are Monday to Friday. The remaining three weeks include one weekend working week, one Saturday and one Sunday. Shifts fall between 7am and 8pm, with an early shift of 7am until 3.30pm and a late shift of 11.30am until 8pm. Late shifts and weekend shifts are worked from home, giving you a good level of flexibility.
The salary is £29,359, with an annual salary review every January where increases typically range between 2% and 5%. During the busy summer period there is also regular overtime available, paid at time and a half.
The interview process is just one stage and the role is available for an immediate start.
About the business
This is an established building engineering and facilities management business that delivers maintenance services across the UK for major national retailers. You will join a supportive team where personality and attitude are valued just as highly as experience. Full training is provided, so you will be given the knowledge and support needed to succeed. The business has built a strong reputation for developing people internally and providing long term career opportunities within a stable and growing environment.
Next steps
A CV isn't needed to start a conversation, so no matter what stage you're at in your job search, get in touch to discuss.
Helpdesk Administrator in Glasgow employer: Rogers McHugh Recruitment
At Rogers McHugh Recruitment, we pride ourselves on being an excellent employer that values the expertise and dedication of our team members. Working in Radstock offers a unique opportunity to engage in meaningful projects while enjoying a supportive work culture that fosters professional growth and collaboration. We provide competitive compensation, flexible working arrangements, and a commitment to safety and quality, making us an attractive choice for those seeking rewarding employment in the retail fit-out sector.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rogers McHugh Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rogers McHugh Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rogers McHugh Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Rogers McHugh Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rogers McHugh Recruitment!
How to prepare for a job interview at Rogers McHugh Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
