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For Companies At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to clients.
- Company: Join a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Inclusive workplace celebrating diversity and teamwork.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: Receptionist experience required; veterinary experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! We are looking for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at Rogers, Brock and Barker Veterinary Surgeons. Joining a CVS Vets-owned practice is more than just starting a job—it’s the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community focused on one goal: putting pets first.
Role Details
- Location: To be based across our 4 sites; Abbey Hulton, Blythe Bridge, Cheadle and Longton
- Contract: Permanent
- Hours: 40 hours per week
- Shift Pattern: Monday - Friday, with a share in the Weekend rota
About the Role
- Manage communication: Handle incoming calls and schedule appointments efficiently
- Inquiries resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client reception: Greet and register new clients, ensuring a warm welcome
- Insurance management: Process and manage insurance forms adeptly
- Medication distribution: Dispense medications as required
- Financial transactions: Process payments accurately and efficiently
- Emotional support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System utilisation: Organise patients using the in-house system efficiently
- Inter-practice communication: Liaise with veterinary practices to address patient needs and queries
- Debt and refund management: Make necessary phone calls regarding debts, belongings, and refunds
- Client care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
- Flexibility to cover all 4 sites
Our Offer to You
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Inclusive Workplace
We are dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve.
Application Requirements
Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist - 40 hours per week employer: Rogers Brock and Barker (Longton)
Contact Detail:
Rogers Brock and Barker (Longton) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - 40 hours per week
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Rogers, Brock and Barker Veterinary Surgeons. Familiarise yourself with their values and services so you can show genuine enthusiasm for joining their team.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play common scenarios with a friend to boost your confidence in handling calls and in-person interactions.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide the emotional support that clients need during tough times.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows your commitment to joining our community.
We think you need these skills to ace Veterinary Receptionist - 40 hours per week
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your enthusiasm for animal care and how it aligns with our mission at Rogers, Brock and Barker.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight relevant experience, especially in customer service or reception roles, and don’t forget to mention any veterinary experience you might have!
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and warmth. We want to see that you can handle serious situations with grace while also being friendly and welcoming to clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Rogers Brock and Barker (Longton)
✨Know Your Stuff
Familiarise yourself with the role of a Veterinary Receptionist and the specific duties mentioned in the job description. Understand the importance of client care, communication, and empathy in this position, as these are key to making a great impression.
✨Show Your Passion for Animals
Since this role is all about caring for pets and their owners, be ready to share your experiences with animals. Whether it's volunteering at a shelter or simply being a pet owner, let your enthusiasm shine through during the interview.
✨Practice Common Scenarios
Think about how you would handle various situations that may arise in a veterinary practice, such as dealing with distressed clients or managing multiple phone calls. Practising these scenarios can help you respond confidently and professionally during the interview.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the practice and its values. This shows your genuine interest in the role and helps you determine if it’s the right fit for you. Questions about team dynamics or how they support staff wellbeing can be particularly insightful.